I have been experiencing a repeating bug in both CorelDRAW and Corel Photopaint. The bug works as follows:
If the program has been running more than a few minutes, it will crash without any notification or error message when accessing the color selector dialog boxes. This happens in both Draw and in Photopaint. The app does not issue any form of warning (aside from freezing momentarily) and just exits, resulting in the loss of all work that has been done since your last save. I have tracked the problem down to a couple of DLL files which throw a .Net exception code. The same errors happen regardless of whether you are using CorelDRAW or Photopaint. The offending DLL's are CrlClr.dll (part of the color subsystem for the Corel suite) mfc140u.dll (part of .Net). The error code is almost always the same, regardless of the offending DLL: "0x c0000005" My primary system is a dual Xeon CPU (twin E5-2670's) with 128GB of ECC RAM, an SSD main drive and dual Quadro 2000's, running Windows 10 Pro (64bit, all updates current). The same problem happens on other machines I have tried the app on (several different machines from Core i7's to i5's with RAM ranging from 8GB up to 16GB, all running Win10 pro), so this is not an issue isolated to my personal hardware. The same exact silent crash happens on all of them, and the same DLL files and error codes are reported in Windows' logs.
This is a show-stopping error that has cost me hours of work and lost money as a result. The problem is repeatable and from what I have seen, it is common with other users in these forums.I contacted Corel tech support by their support chat and the person on the other end had the nerve to tell me that CorelDRAW 2019 is not compatible with Windows 10 Pro, even though it states quite plainly on their website that it is compatible and the fact that literally no professional or business machines run Win10 "home" edition. It was easy to tell that the person honestly had no idea what the problem actually could be and was simply trying to get rid of me. I then tried to talk to tech support on the phone. I was barely through my explanation (see above) before the lady told me that the problem needed to be elevated and that her supervisor would call me back shortly.
THAT WAS A WEEK AGO. I have yet to hear back from Corel on the matter.I have been using CorelDRAW since version 3. Literally for DECADES. I have NEVER seen such a bug that was so easily repeatable and show-stopping. This problem has persisted through THREE updates now. It seems like a relatively easy problem to track down and fix, and given the number of people it effects, I find it mind boggling that Corel has not done something about it yet.What is going on? Why can't you fix this major problem with your software, Corel? You are losing customers over this. You need to make it a priority over adding features or even smaller non-critical bug fixes.
I can also supply you with a copy of the windows error report that is generated by the crash if you would like. I tried to copy/paste it here, but it was flagged as spam when I did.
Yes, I did. I have even tried uninstalling Corel and then reinstalling it along with all three updates in chronological order. NOTHING seems to help. This is DEFINITELY an issue with Corel and .net. There's some form of incompatibility of some kind. Not being a programmer myself, I cannot say what the problem is, but for some reason Corel is trying to access areas of memory that marked off limits to it. This is causing the app to crash when it gets denied that access.
TessaTheTerrible, yes, you can send the reports directly to me, but I will also need the ticket number the Customer Support team provided you with.I will not be able to personally provide detailed troubleshooting, but I will get you in touch with someone who can, and hopefully find the source of the instabilities you are experiencing.
Sharon
Revvygirl said:This is DEFINITELY an issue with Corel
Wholeheartedly agree.
Revvygirl said:Please, I beg of you, help me figure this out. I don't want to stop using CorelDRAW, but at this rate I am going to be forced to do so. I have lost an immense amount of time and work to this instability. It has to stop. PLEASE.
You may be wasting a LOT of time and energy with v2019. It may be WISE if you can fall back to a previous working reliable version such as v2018 or earlier? You may want to do that before you get too far along. This v2019 LEMON may NEVER get fixed and problems carry on to v2020 and on and on and on....
VERY ANXIOUS to see what solution Corel provides you. IF so, PLEASE let us ALL know. ; )