I have been experiencing a repeating bug in both CorelDRAW and Corel Photopaint. The bug works as follows:
If the program has been running more than a few minutes, it will crash without any notification or error message when accessing the color selector dialog boxes. This happens in both Draw and in Photopaint. The app does not issue any form of warning (aside from freezing momentarily) and just exits, resulting in the loss of all work that has been done since your last save. I have tracked the problem down to a couple of DLL files which throw a .Net exception code. The same errors happen regardless of whether you are using CorelDRAW or Photopaint. The offending DLL's are CrlClr.dll (part of the color subsystem for the Corel suite) mfc140u.dll (part of .Net). The error code is almost always the same, regardless of the offending DLL: "0x c0000005" My primary system is a dual Xeon CPU (twin E5-2670's) with 128GB of ECC RAM, an SSD main drive and dual Quadro 2000's, running Windows 10 Pro (64bit, all updates current). The same problem happens on other machines I have tried the app on (several different machines from Core i7's to i5's with RAM ranging from 8GB up to 16GB, all running Win10 pro), so this is not an issue isolated to my personal hardware. The same exact silent crash happens on all of them, and the same DLL files and error codes are reported in Windows' logs.
This is a show-stopping error that has cost me hours of work and lost money as a result. The problem is repeatable and from what I have seen, it is common with other users in these forums.I contacted Corel tech support by their support chat and the person on the other end had the nerve to tell me that CorelDRAW 2019 is not compatible with Windows 10 Pro, even though it states quite plainly on their website that it is compatible and the fact that literally no professional or business machines run Win10 "home" edition. It was easy to tell that the person honestly had no idea what the problem actually could be and was simply trying to get rid of me. I then tried to talk to tech support on the phone. I was barely through my explanation (see above) before the lady told me that the problem needed to be elevated and that her supervisor would call me back shortly.
THAT WAS A WEEK AGO. I have yet to hear back from Corel on the matter.I have been using CorelDRAW since version 3. Literally for DECADES. I have NEVER seen such a bug that was so easily repeatable and show-stopping. This problem has persisted through THREE updates now. It seems like a relatively easy problem to track down and fix, and given the number of people it effects, I find it mind boggling that Corel has not done something about it yet.What is going on? Why can't you fix this major problem with your software, Corel? You are losing customers over this. You need to make it a priority over adding features or even smaller non-critical bug fixes.
I have seen posts in this forum with regards to crashes in similar areas, however so far I have not been able to reproduce the issue (eg https://community.coreldraw.com/talk/coreldraw-graphics-suite-2019/f/coreldraw-graphics-suite-2019-for-windows/60896/crashing-while-color-chnage).Could you please send me an email with the issue ticket number you have been provided and I will follow up with the Customer Support Services team? My direct email is sharon.potts@corel.com.Thank you, Sharon
Sharon,
I apologize for the delay in my reply. I was out for a couple days due to illness. Today has been absolutely horrible as far as the stability of CorelDRAW. The app has crashed on my no less than 8 times over the course of about the last 6 hours. This is unacceptable.Here is how to replicated the issue...1. Open Draw and open a file. Now, change a few object colors, then open another file and do the same. Next create a new file and draw a few objects then change their colors. 2. Now, switch apps to something like Photopaint and open a file and do something with color (change it, or select a fill, etc.).
3. Open another app on your computer, any app will do, and stay in that app for a few minutes. A browser window is likely a good option (open a few tabs).4. Walk away from the computer for about 5 or 10 minutes. Go smoke a cigarette, get some coffee, whatever.5. Return the computer and switch back to CorelDRAW.6. Open an existing file that contains text and objects.7. Click on the text and double click the color indicator in the bottom right to change the color...8. BAM. CorelDRAW dies with no error message. Error logs show one of several offending DLL's (usually MFC140U.dll, crlclr.dll). The error is always "an unhandled exception" and always references 0x c0000005 as the exception code (although at times it will reference multiple codes, c0000005 is ALWAYS involved.).Here is the output from my most recent crash (this is very typical):Application Error:Faulting application name: CorelDRW.exe, version: 21.3.0.755, time stamp: 0x5d7fa451Faulting module name: mfc140u.dll, version: 14.21.27702.2, time stamp: 0x5ccadc8eException code: 0xc0000005Fault offset: 0x000000000000df1eFaulting process id: 0x23c4Faulting application start time: 0x01d589d4333b1d1fFaulting application path: C:\Program Files\Corel\CorelDRAW Graphics Suite 2019\Programs64\CorelDRW.exeFaulting module path: C:\WINDOWS\SYSTEM32\mfc140u.dllReport Id: eea9e15d-08cd-4505-851e-c4e30ee4023bFaulting package full name: Faulting package-relative application ID: Here is the .Net Runtime error:Application: CorelDRW.exeFramework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.Exception Info: exception code c0000005, exception address 00007FFC6AF8DF1EStack:There are always two Application errors listed in the logs (both seem to happen more or less simultaneously), this is the second one shown:Faulting application name: CorelDRW.exe, version: 21.3.0.755, time stamp: 0x5d7fa451Faulting module name: mfc140u.dll, version: 14.21.27702.2, time stamp: 0x5ccadc8eException code: 0xc000041dFault offset: 0x000000000000df1eFaulting process id: 0x23c4Faulting application start time: 0x01d589d4333b1d1fFaulting application path: C:\Program Files\Corel\CorelDRAW Graphics Suite 2019\Programs64\CorelDRW.exeFaulting module path: C:\WINDOWS\SYSTEM32\mfc140u.dllReport Id: 9a400f94-fe03-4632-9439-1e460f9bb80eFaulting package full name: Faulting package-relative application ID: Please, I beg of you, help me figure this out. I don't want to stop using CorelDRAW, but at this rate I am going to be forced to do so. I have lost an immense amount of time and work to this instability. It has to stop. PLEASE.
Revvygirl said:Please, I beg of you, help me figure this out. I don't want to stop using CorelDRAW, but at this rate I am going to be forced to do so. I have lost an immense amount of time and work to this instability. It has to stop. PLEASE.
You may be wasting a LOT of time and energy with v2019. It may be WISE if you can fall back to a previous working reliable version such as v2018 or earlier? You may want to do that before you get too far along. This v2019 LEMON may NEVER get fixed and problems carry on to v2020 and on and on and on....
VERY ANXIOUS to see what solution Corel provides you. IF so, PLEASE let us ALL know. ; )