Dell is replacing my computer under warranty and I need to uninstall Corel to reload on the new computer. Is there a way to do this so they know it was uninstalled and won't count to my installed number. Thanks Michael
Before uninstalling, you should fire up CorelDraw and check the icon in the bottom right
It should be green as shown and when you hover over it should tell you you are signed in.
If you see that, it should be safe to close down CorelDraw (without signing out) and uninstall.
You should contact Corel directly during the process. They'e rightfully worried that you're a legal customer during all this... But you're even even more worried that one simple key-entry may lead to months of haggling. Call Corel prior to the process, get the name and number of a supervisor willing to help you through it. Then the ball is still in your court.
Work it over time, with the sense to just be paid in same.
Mark
I didn't realize when dell replaced the motherboard while trying to fix a video problem that it made it count as another install, and it looks like the only way to contact corel support is paid. Thats Nice.
Do I just uninstall through add/remove programs to make it come off the count total? Thanks
Michael B. said:Do I just uninstall through add/remove program
Yes, once you have verified you are signed in. But I'm not sure that will deal with the increment that might have happened when the motherboard was changed, and nor is there as far as I'm aware any way of checking online to see how many installations have been counted.
I think perhaps that online lookup facility ought to be a high priority requirement with this sort of licensing scheme.