Dell is replacing my computer under warranty and I need to uninstall Corel to reload on the new computer. Is there a way to do this so they know it was uninstalled and won't count to my installed number. Thanks Michael
You should contact Corel directly during the process. They'e rightfully worried that you're a legal customer during all this... But you're even even more worried that one simple key-entry may lead to months of haggling. Call Corel prior to the process, get the name and number of a supervisor willing to help you through it. Then the ball is still in your court.
Work it over time, with the sense to just be paid in same.
Mark
I didn't realize when dell replaced the motherboard while trying to fix a video problem that it made it count as another install, and it looks like the only way to contact corel support is paid. Thats Nice.
harryLondon said: ...and nor is there as far as I'm aware any way of checking online to see how many installations have been counted. I think perhaps that online lookup facility ought to be a high priority requirement with this sort of licensing scheme.
...and nor is there as far as I'm aware any way of checking online to see how many installations have been counted.
I think perhaps that online lookup facility ought to be a high priority requirement with this sort of licensing scheme.
Highly agreed.
~John
RunFlaCruiser said:Highly agreed.
It would be a big help if that could be done online, Since I don't have access to the motherboard that was removed to uninstall that copy it would be nice to go online and delete that named computer. Or at least have a way to contact support about it with out paying!
Michael B. said:Or at least have a way to contact support about it with out paying!
Hi.
I never contacted support. Do you always have to pay for any support for the program?
First 90 days is free unless you are a premium member. I don't expect to be first in line but at least give a email address so the question can be asked.
Michael B. said: First 90 days is free unless you are a premium member. I don't expect to be first in line but at least give a email address so the question can be asked.
I like Summa tech support. The are really on the ball. Free for ever no matter how old your equipment is. Those guys really rule!
Basically they set the standard for what tech support SHOULD be.
Maybe one day Corel will make some good changes in this area. IE, at the least a certain allotted amount of time you acquire with each product purchased that stays with your account. The time could even build up if you never use it.
Am I dreaming of the perfect product or what?
Hi John; I agree 90 days is no where near what could be needed, the more the programs do the longer it takes to find what you need help with. Unless they are counting on people here doing the support for them. ( And I'm sure we would do the best we can.) It would be nice it they would let you see what's in your account, the serial #'s are long but at least you would know if someone else it using the number, and have a phone # to talk to somebody about your account.
George
TheSign Guy said: Hi John; I agree 90 days is no where near what could be needed, the more the programs do the longer it takes to find what you need help with. Unless they are counting on people here doing the support for them. ( And I'm sure we would do the best we can.) It would be nice it they would let you see what's in your account, the serial #'s are long but at least you would know if someone else it using the number, and have a phone # to talk to somebody about your account. George
Am WE dreaming of the perfect product or what?
What are we doing George...lol
TheSign Guy said:Unless they are counting on people here doing the support for them.
Well, we can help with how to use product features and with possible workrounds for problems, but there's nothing we can do about lost installations or anything else that's account or licence related.