I have a situation where e3 will not switch to Corel from inside the program; I can however run Corel x6 alone. I get the error that the corel wpl.cpg file is not installed and it is in the correct place. I have uninstalled and reinstalled per Wilcom and this doesn't help even removed the temp files. Per Wilcom support they say that Corel is not working correctly because I can't use in import object tool in Microsoft Word and at that point will not help anymore. Wilcom is suggesting that I format my hard drive and reload Windows! I have also been in contact with Corel support and they respond about every 12 hours or so. They have not logged into my computer to try to help me and it's been about a week or a little less. So at this point I'm not sure what to do. I know I'm not reloading windows too many software programs and updates for that. I would really appreciate some help. Thanks in advance
Wilcom took the time to walk me through some repair techniques and then suggested I restore to a previous working date, but since I use an SSD I had that off before so I couldn't do any sort of restore. None of what Wilcom did restored my programs from talking to each other, once Wilcom tech went into Word and couldn't call Corel from the Microsoft Word application(got the same error as trying to call it from within Wilcom) they said 'this is a issue on your system and we're not able to do anything else' and they bugged out. I asked if there were any extreme things I could do short of reformatting my system and Wilcom said the only way they know of restoring the communication between Wiilcom and Corel was reformatting the system. I tried using registry cleanup tools, went through manually removing any wilcom and corel mentions to try and jog something loose but even doing a manual registry rake didn't fix my issue. The only thing I did not try is removing the SQL components and reinstalling those. I only thought about doing an uninstall of SQL after I did a reformat and installed everything again, which did fix my issue and I also left on restore points after optimizing my OS for an SSD HDD. If you are still having the same issue I'd try removing SQL that Wilcom installs/uses, when I did the registry cleaning manually SQL never asked to be installed again when I would try to reinstall Wilcom, which leaves my conclusion since I removed every reference to it from my system, the issue could have been hiding in SQL's setup. After my reinstall Wilcom and Corel would function just fine independently, just never with each other. The call function to Corel was never repaired.