Corel Draw 2018 Workspace reset

Not me, but one of the people I manage is having an issue where every month or so Corel seems to wipe her custom workspace out of nowhere. We can't seem to find any rhyme or reason as to why this is happening. We're aware you can hold down F8 when restarting corel to reset the workspace, but I don't believe that's what she's doing. 

I was actually present for one of the resets, corel had crashed (again) and after it closed down I restarted it myself to find everything set back to default without a hand on the keyboard. Has anyone else experienced this or could shed some light on why this could be happening?