The past four days have kinda been a nightmare. I was locked out of my Mac version of CorelDRAW because of the formatting on the pop-up that asks you to sign in so you can receive new version alerts and sales made it impossible to fill in the fields. I never thought twice about it before and I would just sign in and move on. I never thought that Corel would make the software unusable until you agreed to view ads. I'm including pictures of what the pop-up looked like for the first two days versus what it was supposed to look like.
Am I the only person to be affected by this?
Doesn't this make my stand-alone version of CorelDRAW adware? A stand-alone version of the software should not need to maintain an internet connection to run if work isn't being accomplished in the cloud. I really am curious to know if I am the only one who lost time because of this issue. Is this just a Mac problem?
Corel has been made aware of a sign-in issue today (May 30th, 2023) which only affect CorelDRAW on Mac. (Windows is fine)They are currently working on resolving the issue.
They may want to revise the opinion that it is only an issue on the Mac. The true underlying issue is that this formatting blunder revealed that CorelDRAW will lock users out of the software if they don't sign in. That makes CorelDRAW a form of adware since it is coded not to move on without connecting to the internet.
The pop-up event draws over other Windows until resolved. The stand-alone versions of CorelDRAW don't get "access to important online services and content" since that is reserved for subscription licenses. What you will get after signing in are updates regarding sales and new releases to the Get Started Tab (or window on a Mac). In other words, CorelDRAW forces you to sign in so they can serve you ads.
If you are on the subscription service, that is forgivable. For those like me using a stand-alone version...well, you aren't using a stand-alone version at that point.
That's awesome for your situation. Really.
But if I don't need to be connected to the internet to accomplish what I need to accomplish, what does what is happening on your system have anything to do with me? Is your only contribution to this thread to taunt me? To reiterate that my problem was not your problem? Your last sentence has nothing to do with the facts of this situation, as stated by Corel and myself.
Again. You had no problems. That's awesome...for you.
I want to run CorelDRAW without the need to connect to the internet. I purchased stand-alone software. I am supposed to have that capability. For four days, I was locked out of CorelDRAW. They may have fixed the issue that caused the initial interruption, but they are ignoring the problem.
About eight years ago, I asked a question in this community forum, and the first person to answer was less than professional with his approach and tone. It doesn't seem as if things have changed much.
Is there a real purpose to meeting someone's issues with irrelevant anecdotes, insults, and accusations?
EDIT:
Not being connected to the internet will:
None of what you need except not being connected to the internet is affected by you being connected to the internet.
YOU ARE SAFE as long as you practice discipline.
I don't think you have an understanding of what the issue is.
I never claimed that CorelDRAW made me unsafe online or that my passwords were threatened.
The problem is that I should not have to log in to use CorelDRAW. What can be done while logged in does not concern me.
Corel should not insert a login request for stand-alone software. That will allow it to stand alone.
So far, you haven't done anything but attempt to impress upon me that if I adopt practices that are good for you, I will have no problems.
I need to be able to have my situation work for me. I don't need to be like you.
It is okay to not reply to concerns that you have no solutions for.
Then buy another software. You may not have been around long enough to remember this but this log in stuff got started and made necessary by software thieves.
It doesn't seem like you are here to offer any support. Your contribution has been nothing short of argumentative, and your presence here is not related to a good-faith attempt to help.
Your unwelcome assumptions about who I am and what I should do are not helpful. You are only here to center yourself in this conversation about something you have no interest in helping with. I guess this community finds your style entertaining. I also suppose your willingness to defend Corel at all costs endears you to the people who run this site. That must be why they tolerate you while you abuse those with different viewpoints.
I know that companies run by people with integrity and morals do not believe it is appropriate to accomplish their goals by any means necessary. Those with common sense do not conclude that people must accept whatever inconveniences can be thrust upon them to achieve a goal.
I am afraid you don't have the proper temperament to be the first contact with someone with an issue. That requires empathy. You haven't shown any of that here. I was locked out of the program I paid to use. That is not something that should have happened. There can and should be a better way to accomplish whatever Corel is trying to do that ensures that something like what happened to me never happens. Your attempts to squash any discussion of potential solutions born of sycophantic brand loyalty are sad.
If you had any actual empathy, you could do so much better by listening as opposed to trying to be Corel's favorite.
I've been around long enough to experience dozens of software companies in the same situation as Corel who have handled things better.
What happened to me was not necessary. Software thieves did not make it necessary for me to be locked out of the software. If you are the type that thinks you should accept any inconvenience for someone else's profit, you do you.
But don't expect that I or anyone else should do the same.
First you never own software, read the agreement its a perpetual lease which requires that you sign in. You got what you paid for and agreed to.
The software you have is an older license so there will be NO UPDATES AND NO CHANGES.
There is no help for you in this situation that should have been obvious.
You're doubling down on the lack of empathy, eh? Fine.
First, whether I own the software or not is not germane to my complaint. I have expectations set by Corel. Since you want your only role to be the pedant in this discussion, I guess I'll show you that you aren't even doing that well.
If there is any confusion about ownership, it would be Corel's creation. When you go to the CorelDRAW landing page and select the One Time Purchase option, the caption beneath changes from "Subscribe and for just $22.42/Mo, get the latest version, exclusive cloud features*, and more." To "Buy it once, own it forever." Did I claim in my complaint that I owned the software? I don't believe I did. But if somebody ever said they did, they are repeating what Corel said.
You are right; I have an older version. There won't be changes to it. If I were asking for changes to the software, that would be a relevant point. You are not even reading what I complained about, making any of your input moots.
You say I have a perpetual license. Yup, I do. Perpetual means occurring repeatedly, so often as to seem uninterrupted. So, the software failed anyone who experienced an interruption.
Since you have centered this discussion around what is correct for you, and you are projecting your desires and emotions onto others, you are saying there is no help for you in this situation because you are okay with everything as it relates to you. You seem incapable (or at least unwilling) of distinguishing between your own and the needs of others. That kind of narcissism is unhelpful. You seem to show up in just about every thread, even when your presence only serves to insult and bully someone who dares to have an issue with something you are okay with.
If your behavior in this thread is indicative of your behavior in even 10% of the threads you have touched, Corel must be desperate for interaction in what it calls its "community". They must not care what you say so long as the forums seem active.
There must not be moderators here or, even worse, you are the moderator. Allowed by Corel to troll people who criticize them as a passive-aggressive attack on anyone who dares to do so.
*I will point out (not to you David I know you neither care nor listen) but to anyone who may actually be reading this for understanding...the words "exclusive cloud features" when referring to the subscription are key to what my complaint is about.
First, whether I own the software or not is not germane to my complaint.
If there is any confusion about ownership, it would be Corel's creation. When you go to the CorelDRAW landing page and select the One Time Purchase option, the caption beneath changes from "Subscribe and for just $22.42/Mo, get the latest version, exclusive cloud features, and more." to "Buy it once, own it forever." Did I claim in my complaint that I owned the software? I don't believe I did. But if somebody ever said they did, they are repeating what Corel said.
Yes, I have an older version. There won't be changes to it. If I were asking for changes to the software, that would be a relevant point.
I have a perpetual license. Perpetual means occurring repeatedly, so often as to seem uninterrupted. So, the software failed anyone who experienced an interruption.
To the keen-eyed, they can find the crux of my complaint in the words “exclusive cloud features”. If I will not be receiving exclusive cloud features, I should not have to sign in.
You have a perpetual lease license in which once you log on and verify you no longer have to log on again unless you log off. On my systems running older versions that remains the situation even if you shut the computer down.
This is an a anti- theft feature that will not be removed, live with it or use other software.
You are assuming that I logged out, which I never did.
Your entire reason for returning to this thread is to keep pushing a narrative that lets you keep responding but is not connected to reality or the facts.
I know what the facts are. You have only assumptions. If you put together what was posted above by ericsu, the response at the Corel Ideas Portal (where I also made people aware), and what I was told directly from the techs working on my ticket, it is easy for me to see where your assumptions have led you astray.
I know what happened. You are making assumptions.
Based on what you are saying, a person who believed that would be on my side. Why? If the software is not maintaining a connection once established, that is a problem that Corel needs to fix.
At this point, unless you can say with definitive proof that I was the one who logged myself out, there is no reason for you to continue speculating. If, as you suggest, the entire issue was my doing, there would be no reason for Corel to post that they have fixed anything.
None of what was posted above by ericsu on how users can fix the issue is consistent with your constant assertion that just signing in and being disciplined would have avoided this situation. The truth is that you are asserting your assumptions over discernible facts. Since it is evident that your opinion doesn't match the official response by Corel, it doesn't have enough weight for you to be pushing it as hard as you are.
As I said earlier, it is okay not to respond if you don't have an answer.