From time to time when saving a file the file gets corrupted. When trying to open the file, only a blank page is visible. Trying to open the file as zip says "error in packed file..." This happens several times a day (we are 5 users and this happens to everyone).
The out of memory issue is also a huge problem for us. This happens several times a day, often during printing.
I have tried all suggestions I have found in the forum to no help. Even complete reinstall doesn't help.
We are pretty close to abandon Corel for good - we loose a lot of money on these issues every day.
Are Corel taking these issues seriously or don't you care about professional users which are dependent on reliable tools?
3 users at Win7-64, 2 at XP-32. All computers are top notch with all patches/updates installed.
Check if your documents have too much Color Styles and/or too much saved views in the view manager (Ctrl+F2), both under Tools menu.
Also, if you copy/paste from other programs, instead "import" the file, that produce an OLE temporary link, and if the temporary file is missing the file doesn't open.
Vidar Strand said: Are Corel taking these issues seriously or don't you care about professional users which are dependent on reliable tools?
The short answer is Yes, the company makes a great effort for help their users and solve all problems as soon is possible. But no all users has the same problems,
Hello Vidar; I agree with Joan it has to be something in the way yall have things set?
Some use Microsoft Security Essentials and some Avast. All run as administrators, the programs used are Outlook, Draw, Firefox and Total Commander. All have the same fonts, which are checked with FontExpert and found OK. Regarding zip files, if turning off scanning of zip files and we receive a zip file containing a virus, what then? If Corel suggest this as a solution they don't take security seriously!
Corrupt fonts: Draw should not crash if a font is corrupt, period. A proper warning would be fine though.
From time to time I have installed X5 on a new computer totally patched and with no other program than X5 installed. Problem is the same.
I have checked color styles and views, not the problem. We have appr. 1000 corel template files we use and all are checked for these issues. I have not seen any Corel employees answering any of these questions, sorry to say, but my feeling is that users with similar problems are not getting any attention from Corel.
Some other information. This happens mostly when X5 uses a lot of RAM. I have tried opening large files to force X5 to use more than appr 1 -2GB of RAM (I have 8GB) but crashes or stops responding before 2GB. Tried to reduce the number of nodes in a vector drawing.
Opens a file which is 4MB and contains 14181 simple vector objects. After opening the file, Draw uses 113MB RAM, select all objects and weld, out of memory at 1302MB.... happens on all computers/installations I have tested with.
Tried opening and converting some raw files from a Canon EOS5 camera the other day, 3 or maybe 4 files opens and converts with no problem, if trying to open 5, poof and Drow disappears..... (using appr. 1GB of RAM, tested on 3 different computers).
What made me post this initially was a school yearbook I have been working on for several days. 28 A4 pages, 300 images, 2 different fonts and some simple vector illustrations, 230MB filesize. Made som corrections to 10-15 names, adjusted some images and moved some objects around, saved the file.... corrupt. Reopening backup file and trying the same again, corrupt again. Reopen, one change at a time, save to new filename, after 4 hours I managed to finish the changes, which should have take 15 minutes.
We do a lot of print merges and if you try to edit the merged texts Draw crashes 1 out of 4-5 times. Draw also crashes often when a lot of files are opened and printed. I really can't see any problem with our computers/hardware/software. We mainly uses Dell or HP workstations. Files are stored to a fileserver, been tested with saving to local disk with no improvement.
What I want to know is if Corel Corp. acknowledges these issues as a Corel problem or not, and if we can expect a fix.
Vidar Strand said:Opens a file which is 4MB and contains 14181 simple vector objects. After opening
Can you please send this file to me at firstname.lastname@example.org PLEASE send all of your fonts full confidentiality and security is guaranteed.