I am so very frustrated and trying to reach CUSTOMER NO SERVICE at Corel! The chat on the website does not work -- I have tried it numerous times and always get the answer there is no one available online -- so how does this constitute being online 24 hours M-Th as they advertise? The phone number listed directs you back to the website. Maddening!!
Three of my machines have started showing a popup that my software is illegal, and directs me to a link to contact customer support, which, you guessed it! directs me back to the website!! I should not have to PAY for support to ask a question or clarify this issue. I own a full copy of the software for each of my machines. All I want to do is get this resolved!!
And then, since our company is growing and we are adding yet another graphics work station for a new hire next week (yes, I already bought another full copy of the software for that machine!!), I thought about exploring a site license or even the subscription service but, shock! I can't contact anyone to talk about my options!!
VERY FRUSTRATED!!!
Hello Lisa; Yea the support has gone down hill in the last few years. If you are calling during there business hours you may get someone, but you are right about the 24 Hr.'s. We see a few people who have been had buying bad copies on this forum, There's not much we can do to help. If you are getting the illegal flag I would contact the people where you got it from, If you got it from eBay at a real good deal, it is probably illegal and if you bought it thru PayPal you have 30 days to file a complaint. It will take about 30 day to get your money back.
Good Luck, George