I am so very frustrated and trying to reach CUSTOMER NO SERVICE at Corel! The chat on the website does not work -- I have tried it numerous times and always get the answer there is no one available online -- so how does this constitute being online 24 hours M-Th as they advertise? The phone number listed directs you back to the website. Maddening!!
Three of my machines have started showing a popup that my software is illegal, and directs me to a link to contact customer support, which, you guessed it! directs me back to the website!! I should not have to PAY for support to ask a question or clarify this issue. I own a full copy of the software for each of my machines. All I want to do is get this resolved!!
And then, since our company is growing and we are adding yet another graphics work station for a new hire next week (yes, I already bought another full copy of the software for that machine!!), I thought about exploring a site license or even the subscription service but, shock! I can't contact anyone to talk about my options!!
VERY FRUSTRATED!!!
Lisa Higginbotham said:Three of my machines have started showing a popup that my software is illegal... I own a full copy of the software for each of my machines.
Sometimes pirated versions seem legitimate, but then people get these nasty surprises. One of those "to good to be true" situations where the price was very low.
But, consider that if you'd bought directly from Corel in the beginning, this dramatic event wouldn't have happened at all.
So, best wishes on getting it dealt with. Another time-eater is re-installing "real" versions on those multiple systems.
I'm pretty sure that if Corel could go in and look at my serial numbers, which ARE registered and ARE showing up on my account when I log into my account information with Corel, they would see my machines are all legit. But not being able to reach a human is maddening! I think what possibly happened is that I had these copies on older machines and when I replaced the machines I loaded all my software onto the replacement machines, and wiped the harddrives on the old machines before recycling. Therefore I would expect Corel could just turn off these annoying pop ups. The software works fine, I just want the irritating popups gone!
Hello Lisa; A bad copy doesn't stop you from registering the software, and it takes a little time to show up on the computer. If you aren't on the net after you register the program you may not see the fly out nasty gram until you do go on the net The small icon at the bottom right of the screen shows red if you arent ( screen shot below). But if I did get it I would be looking for the seller. If you were not logged on and uninstalled the programs, they would show up as one of your installs, and you only get so many installs, maybe that's what you have. Good Luck.
George