I am so very frustrated and trying to reach CUSTOMER NO SERVICE at Corel! The chat on the website does not work -- I have tried it numerous times and always get the answer there is no one available online -- so how does this constitute being online 24 hours M-Th as they advertise? The phone number listed directs you back to the website. Maddening!!
Three of my machines have started showing a popup that my software is illegal, and directs me to a link to contact customer support, which, you guessed it! directs me back to the website!! I should not have to PAY for support to ask a question or clarify this issue. I own a full copy of the software for each of my machines. All I want to do is get this resolved!!
And then, since our company is growing and we are adding yet another graphics work station for a new hire next week (yes, I already bought another full copy of the software for that machine!!), I thought about exploring a site license or even the subscription service but, shock! I can't contact anyone to talk about my options!!
VERY FRUSTRATED!!!
Hello Lisa,
can you please contact me directly per email / direct message on this site, and I will see how I can help. I will reply from my Corel.com email address so that you know it's from Corel, and will need your serial number and proof of purchase to check if your software has been flagged by mistake. From past experience, purchasing from marketplace / auction sites is usually not legitimate software. The other problem could be that the serial number you are using has been used more than what is allowed through the End User License Agreement.
Yes, in the past, we had some whole with the registration process and didn't check for validity. With CorelDRAW Graphics Suite X6, you can only get a free Standard Membership (this is replacing the traditional registration process) if you have a valid serial number that hasn't been used before, e.g. we do check. If that check fails, you will get the message that we were unable to verify your status. But we didn't have this in place with X5, and at the same time, we have started a communication process to the users who might be victim of piracy in order to provide with a very attractive price to become legal. Again, I will need your serial number and proof of purchase in order to validate that there is a mistake with the display of the message.
Regarding the questions you might have about subscription, I would be happy to help. I previously posted more information in my blog here and here.
Hi Gerard! Good to see that Corel actually does pay attention! It is enfuriating that there is no way to call and speak to someone!
I have serial numbers for all my copies of Corel. I would be happy to provide them, but not on an open forum. In fact, one of the machines that had been giving me a popup has now stopped doing so. I really think what happened was that I had the software on a previous machine, but we recently bought new computers, wiped off the old ones, and reinstalled all our software.
I am running Corel X5 on all my machines. Have not upgraded to X6, too much of an expense to upgrade multiple machines when X5 is a very good program. I wondered about a group user license, which is the only way I would consider upgrading since right now I have 3 primary machines and 2 travel laptops, and will soon be adding another primary machine.
Don't even pretend that this is a specific response to individual copies of the software. It is a sales ploy and no more. Corel should be made to sit in the corner until they can apologize to the loyal and honest customers it is accusing of stealing software. I have never been so angry at a feeble attempt to sell a product and I will tell everyone who will listen. I have preached Corel over Adobe for the past 20 years and have never been opposed to paying for upgrades and newer versions, but I will never do tat again unless I get a personal apology.
T
I wanted to follow-up to my previous message and provide a few extra details. From the different people who have contacted Corel (including those who contacted me directly), I can confirm that there has been no mistake in the detection about the serial number being illegitimate so far. Everyone who has contacted me so far is what I would all a victim of software piracy and did actually purchase a product in good faith from unauthorized software resellers.
Yes, with versions before X6, it was possible to register the product even if the serial number was not legitimate. This is something that has changed with X6. You can only get a free Standard Membership (this is replacing the traditional registration process) if you have a valid serial number that hasn't been used before, e.g. we do check with X6. If that check fails, you will get the message that we were unable to verify your status.
Software piracy is a persistent issue that affects all of us. At the same time, we understand that some of you might have been the victim of software pirates and have inadvertently purchased an unauthorized copy of CorelDRAW Graphics Suite. We have therefore started this amnesty campaign in the Americas (expanding in other countries in the coming months) providing users an opportunity to purchase an authorized version of CorelDRAW Graphics Suite through the in-product message.
On behalf of the entire CorelDRAW team, I am very sorry for those who have been victims of software pirates. As posted in the forum earlier and as a general reminder, Corel and our authorized partners do not sell products at 50 to 90% discount, and amazing deals on auction or marketplace sites are rarely legitimate. If you find a price that seems too good to be true compared to the one listed on Corel.com or an authorized Corel reseller, please feel free to contact me directly so that we can take appropriate action.
Combating piracy is an ongoing process. We will continue to work with all of you and with our internal teams & systems to ensure we do everything possible to promote fairness and the legitimate use of Corel software. For more information about how software piracy hurts everyone, you can visit www.corel.com/piracy.