I am so very frustrated and trying to reach CUSTOMER NO SERVICE at Corel! The chat on the website does not work -- I have tried it numerous times and always get the answer there is no one available online -- so how does this constitute being online 24 hours M-Th as they advertise? The phone number listed directs you back to the website. Maddening!!
Three of my machines have started showing a popup that my software is illegal, and directs me to a link to contact customer support, which, you guessed it! directs me back to the website!! I should not have to PAY for support to ask a question or clarify this issue. I own a full copy of the software for each of my machines. All I want to do is get this resolved!!
And then, since our company is growing and we are adding yet another graphics work station for a new hire next week (yes, I already bought another full copy of the software for that machine!!), I thought about exploring a site license or even the subscription service but, shock! I can't contact anyone to talk about my options!!
VERY FRUSTRATED!!!
Hi Gerard! Good to see that Corel actually does pay attention! It is enfuriating that there is no way to call and speak to someone!
I have serial numbers for all my copies of Corel. I would be happy to provide them, but not on an open forum. In fact, one of the machines that had been giving me a popup has now stopped doing so. I really think what happened was that I had the software on a previous machine, but we recently bought new computers, wiped off the old ones, and reinstalled all our software.
I am running Corel X5 on all my machines. Have not upgraded to X6, too much of an expense to upgrade multiple machines when X5 is a very good program. I wondered about a group user license, which is the only way I would consider upgrading since right now I have 3 primary machines and 2 travel laptops, and will soon be adding another primary machine.
Lisa,
I see all the garbage responses you have gotten. I bought my last three upgrades as downloads from Corel. I am getting the same stinking message. Trying to use scare tactics to get customers to upgrade is insane and probably illegal. I know for a fact my software isn't! And no, I cannot get anyone to respond to repeated attempts to talk to a human. I have been Corel user and supporter since the earliest versions, but if I can find a non-adobe alternative I will never give them another dime after this shameless behavior.
T
Don't even pretend that this is a specific response to individual copies of the software. It is a sales ploy and no more. Corel should be made to sit in the corner until they can apologize to the loyal and honest customers it is accusing of stealing software. I have never been so angry at a feeble attempt to sell a product and I will tell everyone who will listen. I have preached Corel over Adobe for the past 20 years and have never been opposed to paying for upgrades and newer versions, but I will never do tat again unless I get a personal apology.
Yay! I feel so much better! I know my software is legal. And I agree on the scare tactics! I am sick of these popups!
Lisa Higginbotham said:I know my software is legal. And I agree on the scare tactics! I am sick of these popups!
I don't think they accuse you of stealing the software, but they sure want to know what happened. Maybe your serial number has been stolen from you, somehow, or maybe something has gone wrong in their system, I don't know. Mistakes do happen.
@Gérard. You must make sure users can get in touch with someone, via phone or chat and at no expense, to sort these matters out.There seems to be numerous people suddenly getting these messages, also after using a, in their opinion, legit copy.