The technical writers are not keeping up and the help section is in need of work. When I'm getting emails from users on this site about colour settings, and I don't really know about colour settings except for what works for me... because the help is garbage... there's a problem.
Here's another for instance:
I was skimming through a Corel ad that was sent to my email... Platinum Protection help.... oooooh.... and I read a hint about copying properties.
"
Quickly copying outline or fill properties from one object to anotherSimply right-click the object you would like to copy and drag it on top of the object you want to modify. Click the appropriate command from the context menu and you?e done!
This is wrong. A click is an up/down. The wording should be changed to reflect what you actually need to do. --> hold down the right mouse button and drag the object you want to copy properties FROM and release the object once the cursor becomes a target over the object/curve you want to copy properties TO.
That's correct. Fire your technical writers because they don't seem to know much about communicating clearly or event handling... knowing both seems like a good idea when hiring. Not that I'm an expert, but I know their wording is wrong... and this is coming out in an email professing how your Platinum help program is so great. Jeeesh.
Davoid said:Wow. Really? Right-clicking brings up a context menu...
Right-click open a menu, but right-drag works fine
Davoid said: If you don't agree with me... fine, but don't say I'm wrong, especially when you haven't even fully thought through or tested your own proposition. It's people like you that *cause* these miscommunications because you aren't paying attention to exactly what's going on.
If you don't agree with me... fine, but don't say I'm wrong, especially when you haven't even fully thought through or tested your own proposition. It's people like you that *cause* these miscommunications because you aren't paying attention to exactly what's going on.
Ok, I'm the problem!
Davoid said:Your wording leads to confusion... and mine works perfectly...
Ok, you're perfect, I'm always wrong. So, there's no possible discussion about anything.
Davoid said: You don't need to select the object *first* before being able to copy properties into it. You are wrong. The selection can happen during the process of the drag. It's not a click. Sorry, but you're wrong about this too. Google what a click event is as compared to a mouse down event and then you'll know what I'm talking about. You obviously don't have a programming or technical background, so you should try to not sound so opinionated about stuff you don't actually know about. Otherwise, it comes off like you're trying to be offensive.
Davoid, I'm not try to be offensive. Sorry if I said something that you don't like, but I'm not against you. Corel Help say "Simply right-click the object " and can be wrong, because simply right-click the object open a menu. But you proposal: "hold down the right mouse button and drag the object " is also inexact, because means that you can hold down the right mouse button first, on any place, then drag the object. You missed to specify that the "hold down" must be over the object you want. That's called "Right-drag". But, of course, since you're perfect, and I'm always wrong, there's no possible discussion about anything. It must be a bug.
Davoid said:My writing skills are okay; but more importantly, I know what's right and what's confusingly absolutely wrong.
...of course, on humbly and self-esteem no one compares with you. On the contrary, I try to learn something eavery day.
A final reflexion: you are creating a storm in a glass of water by proposing to lay off the writers, and believing that you know much more than all of them together in a sentence. I think there is much more important problems to correct it. Including some of the help topics, more than a single expression, and converting the Help on a interactive guide of the program
Hi Ariel and Davoid,
Thank you for your interest in the CorelDRAW documentation. I agree that the wording of the tip about copying object properties could be improved. My colleagues and I have come up with a phrasing convention that will clear the ambiguity and explain the mouse action in a way that is more accurate and accessible to novice users.
The team at Corel is working to improve the Help and address user feedback. We’d love to hear your suggestions for documentation improvements and find out more about any issues you may have. What kind of information were you unable to find in the Help? Did you run into any inaccurate or confusing procedures? Click the link at the end of the Help topic, and send us your feedback.
Ariel: Thank you for sharing your idea about turning the Help into an interactive user guide. Do let us know if you have any other ideas for improvements. We check the forums regularly.
Ludmila
Documentation team
That's great to hear, Ludmila. One could almost get the idea that there are human beings at the other end of the wire.
For my part, I'll start using those feedback links, now that I know someone cares (I never use Microsoft's!)