Wow, amazed I have managed to get this far, but even more amazed at how difficult Corel make it to get any type of tech support.
So hoping someone here may be kind enough to help.
I am running CorelDraw X6, version 16.1.0.843. I now want to be able to apply any patches/updates to keep this application as up to date as possible without upgrading to X7 yet. Simple? You'd think so?
Downloaded the update CDGSX6Update4.exe, went through the installation process etc. Now have the following message:
"Your Update was not installed. There is a problem. Unfortunately we were unable to verify your product status which prevents you from accessing product updates or using online content. For assistance please contact corel support at www.corel.com/member support!
Of course, no joy at the link shown, no way of contacting Corel except an 0800 number (we are in the UK) which gives option 1 as tech support then tells you thats no longer available, or option 2 sales where they just tell me they are not tech staff.
The software is genuine, but we do not pay for support. However surely that cannot exclude us from the smallest patches and updates?!
Any info or advice would be much appreciated!
I am actually shocked at how difficult it is to get any contact with Corel.
Update 4 should work with 16.1.0.843 (X6.1).
Before you perform the update, start X6.1 and look at the icon in the bottom right corner. If the man is green, hover on it and it will confirm what name you are signed in under. Log in at Corel.com and go to the list of your Registered Products. Make sure that X6 is included there and compare the serial number with the one that shows up in CorelDraw's Help > About CorelDraw screen.
If all the above is correct, log in as adminstrator. Make sure you have a live internet connection and try installing the update once more.
Thanks all, pretty sure all this is OK but going to check and double check, then try again, wish me luck :-)