Why can't I create a standard membership account related to CorelDraw X7 Graphics Suite? Tells me my 'product does not qualify'

Hi All,

Im hoping someone might have an answer while I wait for Corel to get back to me?  I need to use the software at work today.

Ive successfully created an account and registered the software.  I'm keen to access Corels ClipArt through Corel Connect.  But every time I try to create a standard membership, I get the following message:

'This product cannot be associated to your membership or subscription.  Product does not qualify".

The software was purchased and installed by my employer earlier this year.  Im the only one in the organization with the software.

Any tips would be most appreciated.

Thankyou.

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  • Hello

    I might be able to help but I need some information from you. What I need are log files or an email address that you used to create this account. I need to see the account information to determine what might be the problem.

    Bring up Explorer window or type run
    Type %temp%
    Search for PCUlog*.*
    Select all
    Right Click > Menu > Send To > Compress to zipped folder

    Send the zipped up file directly to brian.fraser@corel.com

    Thanks,
    Brian Fraser
    CorelDRAW QA
    Corel Corporation
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