User reports Coreldraw crashes randomly. Every crash, however is the same error pasted below.
List of things already attempted:Upgraded Video driversdefrag hard driverepair install of Coreldrawreset to default work-spaceupdated remainder of system drivers and BIOS
Faulting application name: CorelDRW.exe, version: 188.8.131.528, time stamp: 0x5b16cbf1Faulting module name: BoundaryTool.dll, version: 184.108.40.2068, time stamp: 0x5b16cec4Exception code: 0xc0000005Fault offset: 0x000000000001fb1aFaulting process id: 0x4494Faulting application start time: 0x01d588f234965953Faulting application path: C:\Program Files\Corel\CorelDRAW Graphics Suite 2018\Programs64\CorelDRW.exeFaulting module path: C:\Program Files\Corel\CorelDRAW Graphics Suite 2018\Programs64\BoundaryTool.dllReport Id: 420b4668-b364-4e9f-b0cd-7126d9d6f863Faulting package full name:Faulting package-relative application ID:
Could you provide a bit more information about the objects being used to create the boundary, or perhaps provide a sample file?
While I can help with the investigation, to see if I can identify the source of the issue and possibly a workaround, I recommend that you contact the Customer Support team directly, so the issue can be escalated through the proper channels.
Could you also take a snippet of the file detail info page like below? Curious about the file size, version...etc.
I'm the IT guy, and i'm just beginning to understand the workflow of the graphics used in this instance. I do know the drawings are originally created in AutoCAD, and then somehow converted into something CorelDraw uses. I'll investigate more. Also of note is that this machine is a re-purposed CAD machine that has a Xeon processor which I see is not listed in the recommended hardware list.
Could you record what actions the user is doing just before the crashes? I realize there may be different conditions, but it would help to understand the triggers.