Blind crash bug when accessing color dialogs...

I have been experiencing a repeating bug in both CorelDRAW and Corel Photopaint.  The bug works as follows:

If the program has been running more than a few minutes, it will crash without any notification or error message when accessing the color selector dialog boxes.  This happens in both Draw and in Photopaint.  The app does not issue any form of warning (aside from freezing momentarily) and just exits, resulting in the loss of all work that has been done since your last save.  I have tracked the problem down to a couple of DLL files which throw a .Net exception code.  The same errors happen regardless of whether you are using CorelDRAW or Photopaint.  The offending DLL's are CrlClr.dll (part of the color subsystem for the Corel suite) mfc140u.dll (part of .Net).  The error code is almost always the same, regardless of the offending DLL: "0x c0000005"

My primary system is a dual Xeon CPU (twin E5-2670's) with 128GB of ECC RAM, an SSD main drive and dual Quadro 2000's, running Windows 10 Pro (64bit, all updates current).  The same problem happens on other machines I have tried the app on (several different machines from Core i7's to i5's with RAM ranging from 8GB up to 16GB, all running Win10 pro), so this is not an issue isolated to my personal hardware.  The same exact silent crash happens on all of them, and the same DLL files and error codes are reported in Windows' logs.

This is a show-stopping error that has cost me hours of work and lost money as a result.  The problem is repeatable and from what I have seen, it is common with other users in these forums.

I contacted Corel tech support by their support chat and the person on the other end had the nerve to tell me that CorelDRAW 2019 is not compatible with Windows 10 Pro, even though it states quite plainly on their website that it is compatible and the fact that literally no professional or business machines run Win10 "home" edition.  It was easy to tell that the person honestly had no idea what the problem actually could be and was simply trying to get rid of me.  I then tried to talk to tech support on the phone.  I was barely through my explanation (see above) before the lady told me that the problem needed to be elevated and that her supervisor would call me back shortly. 

THAT WAS A WEEK AGO.  I have yet to hear back from Corel on the matter.

I have been using CorelDRAW since version 3.  Literally for DECADES.  I have NEVER seen such a bug that was so easily repeatable and show-stopping.  This problem has persisted through THREE updates now.  It seems like a relatively easy problem to track down and fix, and given the number of people it effects, I find it mind boggling that Corel has not done something about it yet.

What is going on?  Why can't you fix this major problem with your software, Corel?  You are losing customers over this.  You need to make it a priority over adding features or even smaller non-critical bug fixes.

Parents
  • YOU CANNOT BE SERIOUS...

    I just had CorelDRAW blind crash on me because it apparently updated itself in the background without my permission, then exited the app without notice or asking if I wanted to update or save my work.  Looks like I am updated to the most current version whether I like it or not. 

    Current installed version is now 21.3.0.755

    Corel, this type of application behavior is ABSOLUTELY UNACCEPTABLE.  I lost work because of that nonsense and now I have to explain to my supervisor why I am going to miss my deadline.  Thanks a lot. :facepalm:

Reply
  • YOU CANNOT BE SERIOUS...

    I just had CorelDRAW blind crash on me because it apparently updated itself in the background without my permission, then exited the app without notice or asking if I wanted to update or save my work.  Looks like I am updated to the most current version whether I like it or not. 

    YUP... it's serious.  You can specifically click a setting to NOT install latest updates...but guess what...it does it anyways EXACTLY as you just stated.  Really something else... and NO ACCOUNTABILITY.  It's the mentality these days.  You would have to prove every little details and take them to court...  they know most will NOT do that...  so you get what you get.

    I wouldn't hold your breath thinking you solved the huge crashing problem.

    Btw, Update 2 v21.2.0.706 crashed like a MOTHER!

    Update 3 v21.3.0.755 didn't seem to crash as much at first use like Update 2...but haven't been able to use it as much as I have serious work to get done with my X7.

    This will drive you nuts trying to figure out what Corel and beta testing should have before releasing it for sale.

Children
No Data