I have been using Corel for more than 17 years; first time I have this problem (running Vista Office, Professional): All brush functions are affected: When I left click to anchor the brush, the cursor jumps diagonally up and the line is drawn from this new position to where the brush is currently. See pic. The cursor was at A when I left clicked the mouse, then jumped to B and simultaneously draw the stroke to A.
I reloaded Corel entirely, but problem persists.
Any help?
Hi all,
I got the same problem. Cursor jumps diagonaly to bottom right. And it jumps the same "screen distantion". Means, jump did not depends of zoom, tool etc.
My system: Dell Inspiron 1526, USB mouse (but trackpad does the same), Windows Vista Home edition, X3.
Looks like a problem with Vista drivers...
What are your hardware ?
Yes this is exactly my problem. I Work on a Acere TravelMate 6291 with wide screen (i e 9 by 16 format), screen . Iresolution, 1280 by 800. I use Vista professional.
Regards
Bertie
Bertie said: Do all with the problem use wide format?
I am using 17" laptop with a widescreen format. I have tried every resolution setting available for my system all way down to 800x600 and it does it at every setting.
I tried using Corel.com's support area where you are supposed to be able to email a question, but I can't get it to send it. It keeps hanging up at the end of the process. Has anyone else tried to do this?
I really think we now have enough evidence of the problem for a substantial response from Corel. So, how do we transfer this debate to Corel?
Hello,
I have 2 news to share with you.
First, I had possibility to test with wide screen laptop, X3 and WinXP. No such defect.
Second, I just find, that an Adobe application (Flash 8) and Vista "almost" have the same problem. When I try to resize windows on workarea, the "grab-mark" was shown at same top left distance from mouse pointer, what I saw in Corel X3. But it "hits" the mark only, didn't jumps, mouse slides smooth and does his job...
So I still think that our problem are created by combination of Vista drivers and Corel issue...
Can anybody call to Corel headquarter in Canada ? I am located to away...
I just sent an email over at corel.com with a link to this thread. Finally I was able to get it to go through. Unfortunately, due to the weekend, I probably won't get any response until next Tues or Wed. I'll let you know if I hear anything.
Thanks so much. I was too occupied with other business this week to pay attention to the problem. I emphasise once again that I have used Corel since 1991, I think it was version 1.15 or such and have never had this serious disfuncionality. If this cannot be rectified I will need to switch from Corel to other software after a 17 year relationship with the company and its software.
Add Corel X4 w/SP1 to this list with all the above symptoms. Running Vista 64bit w/SP1, 22" wide screen (1680x1050), Nvidia Gforce 7600GT. Additionally, thought this may not be an issue, I use a wireless Logitech mouse (have tried several different mice). Not exactly sure at what point this got broken but worked fine when Corel X4 originally installed. This problem has arrisen very recently. Have tried F8 workspace reset, complete uninstall and reinstall. Something is stepping on a driver somewhere... just don't know how to find out which one nor how to fix it. I did install and uninstall Macromedia Flash 8 Pro on this machine. Did uninstall/reinstall of Corel after Macromedia was uninstalled. Have use several registry cleaners but as we all know, there is still Macromedia left in the registry.
Corel X3 w/SP1,2 &3 running WITHOUT problems on my WinXP (32bit) w/SP3 machine, 19" no wide screen, nvidia Gforce5200GT. I have installed and uninstalled Macromedia Flash 8 Pro, installed Adobe Flash CS3 Pro. Have not install Adobe Flash CS3 on vista box..
Hoping someone will post a solution.. Seems Corel isn't acknowledgeing the problem
PS - I too have been a loyal Corel user since ver. 1 first release.
I'm running Corel 12 on a machine with XP Professional, have been for about 2 years. I don't use this program often but I have a project I've been working on for the last few days and I've just run across the cursor jumping issue today while using Photopaint. It's kind of sporadic, sometimes it happens...sometimes it doesn't...
I would wonder if it is related to a Windows update if it's happened with several people only in the past few weeks.
Has anyone received word from Corel yet?
Curt
No, reply from Corel yet.
I was finally able to get an email to go through to Corel. Unfortunately, this is on another email account and I didn't get to reading it for awhile. I had given them a link to this thread so they could read about the problem for themselves. The response looked like something generated automatically. It had links to articles in their database which had the similar words in the titles, but they were all completely useless. None addressed the issue we are having.
Therefore, I submitted a second email letting them know about the first question and that their reply did not address it. I provided a little more info in the email this time instead of counting on them reading the link.
Here is the reply:
Subject---------------------------------------------------------------Brush, eraser and clone problems in X3 and X4 PhotopaintDiscussion Thread---------------------------------------------------------------Response (Dindo) - 09/18/2008 10:33 PMDear XXXXX,After carefully reviewing this incident it is recommended that you call into our technical support center for further assistance. E-mail is an alternative option for technical support on resolving minor issues. Due to the nature of this particular issue, and the need for interaction, contacting Corel directly via telephone will provide you with a quicker and more tailored solution for the issue you are facing.A full listing of contact numbers can be found at:http://support.corel.com/scripts/rightnow.cfg/php.exe/enduser/std_adp.php?p_faqid=754347Best Regards,DindoCorel Customer Support Serviceshttp://www.corel.com
So, now it is telephone time. I am wondering if this is going to cost money to talk to someone about this problem. Any ideas?
Hi,I havent had the problem myself, but one thing came to my mind: have you installed the SP1 ?(service pack).Copy & paste this link in the browser: coreldraw.com/files/folders/trials/entry27051.aspx