I'm starting to think that the Corel DRAW X5 & Corel PHOTO-PAINT X5 crashes and "slowness" so many seem to experience are related to the Protexis Licensing Service (arvato digital services) errors.
Is this a problem Corel can resolve? Maybe not?
Everyone on this forum should take a look at their event log and should they find any errors related to Protexis they should complete the Customer Support form on the Protexis website:
http://www.protexis.com/support/user_contact_form.htm
Who knows, this could possibly help resolve some X5 issues, for more information on the Protexis Errors visit my Blog at:
http://coreldrawx5.blogspot.com/
Hello!
I'm from Germany and own X5 since 4 weeks. Same problem with this Protexis Service.Maybe this also the reason why i can't save (or export) jpg-files (from Draw AND Paint). The Dialogbox appears where i can choose the filename and by clicking on 'save' both programms crash without any comment. Really frustrating.....
it's still Corel's problem. someone agreed to use this particular vendor. if that decision results in lost sales and a renewed reputation for unstable software (which is circulating fast with this new release) then Corel needs to fix it or force the vendor to fix it. if it is a vendor problem then no SP is going to help the issue.
Stephan said:I'm from Germany and own X5 since 4 weeks. Same problem with this Protexis Service.Maybe this also the reason why i can't save (or export) jpg-files (from Draw AND Paint). The Dialogbox appears where i can choose the filename and by clicking on 'save' both programms crash without any comment. Really frustrating..
The Protexis Service checks for any installation of the Trial version. After four weeks (one month) the Trial expired and you can't save or export. This is normal. You can't disable the Protexis service if you want to use CorelDRAW. If you have a full version you must can activate the program with your serial number. Is it doesn't work, you must contact with the Corel support