So I have a bit of a problem which I am wandering if can even get worked out?
I created a design in Corel X5 that has PSD and TIFF images in it. The client needs them in an AI file. When I exported the file the images did not come in correctly they were pixelated and broken up.
I think this is a common problem and is there anywhere around it for it to be able to be exported correctly as an AI file. I really don't want to lose this job/client?
Sounds like you're using some kind of effects that are not supported in the AI format, Judy.What AI version are you exporting to?Do you have lenses/transparencies like drop shadows in your file?
Would it be possible to upload the CDR somewhere, so we can check what may be causing it?
I don't remember what version I exported it, would that make a difference?
I did not use any lenses, transparencies, or effects. The images I used in the file were placed flat PSD and TIFF files. Unfortunately I cannot show the CDR file because its protected and I signed a confidently agreement.
I just don't want to lose out on future jobs with this client because I am not able to export to ai correctly.
Maybe you could produce a simple CDR file that includes an object that produces the problem but does not include any material from your customer, so that it can be uploaded ?
okay, I think I uploaded a very simple example here. Client just emailed back and told me when she gets the ai file the images are very low res and pixelated. So when the AI file is being exported the images are not staying their original resolution.
Yes, the example is a good one to demonstrate the problem.
One quick question -- CorelDraw says your bear is a PNG file at 300 x 300 dpi -- is that correct?
I don't have X5 or illustrator, but I've opened your file in X7, exported it to .AI (with CS5 and CS6 compatibility) and re-imported it to CorelDraw, at which point that bear is only 73dpi. So, its clear there is something wrong here.
But it is really puzzling if such an obvious problem has persisted from X5 to X7 without being fixed.
Harry,
Yes the bear was 300x300 when I tried exporting the .ai format.
So you are saying even in X7 it does the same thing?
I used X7 and yes, the issue is present. And it is present in X6 as well. So likely it goes back to or before X5. I tried one of my own images and the problem exists in both X6 & X7 when exporting to AI format.
Did you try the renamed PDF I included in the ZIP file? It will be fine.
Mike
I did add .ai at the end of the file name but it still shows up as PDF file and I did send it to my client. I'm waiting to hear if that works for them.
I already renamed it to example.ai
It is inside of the ZIP file. I hope you didn't rename the ZIP file.
If your Windows system is not set to show file extensions, I would recommend it.
Judy, I would look at Document properties – Tools – Options - Document – Page Size – Rendering Resolution - and set up this to 300 dpi instead of 72 dpi.
Best regards
Mek