Ian (Corel)
Aug 3, 06:50 EDT
Yani
Thank you for contacting Corel Customer Support.
Unfortunately your product version is no longer supported. Because the computing environment changes so quickly, it’s very difficult for us to maintain older versions of software as they do occasionally run into some issues when installed on new operating systems.
That being said, I would like to offer you a suggestion to the issue presented.
Corel distributes software in a variety of formats, each of which are licensed for specific uses and have specific transfer requirements. Many software components are limited from redistribution through "Not For Resale" or "Not For Retail Or OEM Distribution" licensing. These components are generally distributed for promotional purposes, and are licensed for demonstration, testing, or evaluation only. They are not complete, retail software packages, and are therefore not eligible for an upgrade.
CorelDRAW x6 is not compatible with Windows 10. I suggest that you upgrade to CorelDRAW X8. If you are interested, I have spoken to our Sales Department to give you a good deal.
This response insults the intelligence!
I've had to reinstall after a disk failure and I'm already "not happy Jan"!
It's a very simple issue with software and the roadblocks of the security system Corel have put in place to (*&^%(^%$ us off.
X6 is installed.
When I loaded SP1 I wasn't expecting the damn Spanish Inquisition about my user details.
SP1 asked for the details, I didn't provide them but it installed anyway.
Then SP4 throw a spack attack...There is a problem
Unfortunately, we were unable to verify your product status, which prevents you from accessing product updates or using online content.
Despite being logged in!
Now I would think this was a question for the forum as it relates to software licensing.
AND IT SURE A (*&^%*# has nothing to do with Windows 10.
What it does have to do with is a litigious attitude of support that is risibly fallacious customer service!
If this isn't simple to resolve then the whole licensing system is screw loose!
Dude you are such a suck up! Don't you have a critical thinking hat for a customer's perspective. Don't give my our attitude!
This has nothing to do with Windows 10! If it was Windows 8.1 the solution would be the same.
You don't use a licensing error to push a client into an upgrade! Especially one that involved a connection to a database at Corel. On that basis Corel could 'damage' the database and tell everyone to upgrade.
What you say to a client in this case is... "Sorry but that is an unusual error. Uninstall the program and reinstall and you should have no issues. I've checked your license and there are no issues with it." I can accept that they have the usual 'who give a' staff working in product support. Clearly 17 versions hasn't improved the attitude of the support staff. They have never been more than 1% as capable as the forum. Yet I don't expect the forum to check on a licensing issue when I've look at my account and can see no issues.
I've had this running on Win 10 since before the official release and never had an issue.
It's a licensing issue that is likely solved by deleting a single file. If it is more than this it is a reinstall. It certainly isn't marketing opportunity!
The message with the error says "For assistance, please contact Corel Support at ###.corel.com//membersupport" so that is exactly what I did. With "we (Corel) were unable to verify your product status"
GAWD your inventing excuses for Corel! So you have no shame!
Dude take a pill. Corel owns all the stuff you talk about and can do with it what they want.
Corel needs to make money and if after all this time you're still on X6 you're obviously not a revenue source.
Yani said:So you have no shame!
Not one bit! It's a pay to play world.
In the U.S. CorelDRAW upgrade is about $250.00 my billing rate is $110 per hour. I did over 40 hours of testing. The company bought their 3 copies. So you see I pay my way I suggest form the health of the world we all think like that.
My billing rate is $<0 per hour and the majority of the work I'm doing is for human rights organisations. That is matched by an effort to care for to parents of 90 years because family comes first. Updating Corel Draw is on page 69 of the list. Fixing a RAID drive is a priority and that been going on for 9 months. Getting an exhibition of photos and video together is a priority and that requires fixing (without reformatting it) a RAID array. Rolls of exhibition photo paper and ink carts for the printer are on page one. Page 2 is about 3D filament market research and stalled by my best girl having a heart attack at LAX. Page 3 is learning Blender or some other 3D tool for video captions. Updating Draw is well down the list. I don't need a smarty pants response from Corel support or you David. When I'm following an error that says call support and know from experience what a PITA the licensing system can be I need the 2 line response as outlined above. When I'm freaking out about rebuilding an OS with more than 30 program installs and a RAID driver that can only be added on the initial install of windows. When I'm getting error in a basic windows install and I've spent 1 hour and 40 minutes dealing with Microsoft's insane call center because a media error appears as a licensing error. Damit I had to go to the corner shop and use my mates laptop to create new install media. "Why that Yani, don't you have a laptop?" No I don't it was stolen last year! I'm a customer, I'm pulling my hair out dealing with crap I never thought I'd need to know. 5 disks, 3 failed and i replacement failed. On a day when my head is about to explode in place of 2 lines of reassurance I'm fed bull about X6 not running under win 10 went I've been doing that just fine for a year. "We have checked your license, uninstall and reload the software. But here a deal..." That is the only valid response. I'm not even sure if my windows install will last beyond a RAID drive data recovery. Adding an update to Draw would be pure insanity. That's something you do when you have nothing to do. When the instruction says contact support that is what I do. I should have known better and not bothered! I'm telling you there is a 2 line appropriate response and it is most definitely not "upgrade to a new version while your in the middle of an OS nightmare". Can't you see how this is light-years from a customer focused perspective?
We all have family obligations, at my age of 61 parents are old, fact of life. You made choices, own them.