I'm starting to think that the Corel DRAW X5 & Corel PHOTO-PAINT X5 crashes and "slowness" so many seem to experience are related to the Protexis Licensing Service (arvato digital services) errors.
Is this a problem Corel can resolve? Maybe not?
Everyone on this forum should take a look at their event log and should they find any errors related to Protexis they should complete the Customer Support form on the Protexis website:
http://www.protexis.com/support/user_contact_form.htm
Who knows, this could possibly help resolve some X5 issues, for more information on the Protexis Errors visit my Blog at:
http://coreldrawx5.blogspot.com/
Hello!
I'm from Germany and own X5 since 4 weeks. Same problem with this Protexis Service.Maybe this also the reason why i can't save (or export) jpg-files (from Draw AND Paint). The Dialogbox appears where i can choose the filename and by clicking on 'save' both programms crash without any comment. Really frustrating.....
Stephan said:I'm from Germany and own X5 since 4 weeks. Same problem with this Protexis Service.Maybe this also the reason why i can't save (or export) jpg-files (from Draw AND Paint). The Dialogbox appears where i can choose the filename and by clicking on 'save' both programms crash without any comment. Really frustrating..
The Protexis Service checks for any installation of the Trial version. After four weeks (one month) the Trial expired and you can't save or export. This is normal. You can't disable the Protexis service if you want to use CorelDRAW. If you have a full version you must can activate the program with your serial number. Is it doesn't work, you must contact with the Corel support
@Ariel: There was no Trial version installed bevor, but Corel X3 (we bought the Upgrade version). I did the activation right after the installation. So this could not be the reason. Saving and exporting in other formats (eg. TIFF or CPT) works normally. Now i discovered, that export to GIF also results in a crash...
I'm now seeing a number of Protexis Licensing Service errors in my Vista 32-bit Log as well (dozens). I bought the boxed version of Draw X5 upgraded but installed the download version to get it faster. I also have X3 and X4 installed on this machine.