I'm starting to think that the Corel DRAW X5 & Corel PHOTO-PAINT X5 crashes and "slowness" so many seem to experience are related to the Protexis Licensing Service (arvato digital services) errors.
Is this a problem Corel can resolve? Maybe not?
Everyone on this forum should take a look at their event log and should they find any errors related to Protexis they should complete the Customer Support form on the Protexis website:
http://www.protexis.com/support/user_contact_form.htm
Who knows, this could possibly help resolve some X5 issues, for more information on the Protexis Errors visit my Blog at:
http://coreldrawx5.blogspot.com/
I recently upgraded from X3 to BOTH X4 & X5.
After first spotting these errors I did some troubleshooting:
- Wiped my system & reloaded a backup of a fresh system (from a disk image). Patched it.
- Removed X3 & installed X4. Ran it a few times, Draw & PP. Checked for Protexis errors & there weren't any.
- Added X5. Ran Draw & PP X5 & checked for errors. Yep, they are appearing now. Failed to Release Mutex
ALSO
- Ran Draw & PP X4 again & checked. Now there are errors when starting X4 too. Service DLL PsiKey_2.dll was not found
Contacted Protexis via their web site & they provided a patch.
It resolved the Mutex errors when starting X5.
It did not resolve the 'dll not found' error produced by X4 after installing X5. I told them this but I did not get a response.
This story is exactly the same on my XP laptop and on my Vista 64-bit desktop (& took way too much time lol but now I have updated fresh systems on both and refreshed backup disk images so that's good a good thing).
Hello together!
first the good news: my eventlog entries are gone after i installed a patch from protexis. (they mailed a link after contacting the support)
bad news: the crash of PP and Draw when i want to save as .jpg or .gif still exists...
So i'm leaving this threat and keep searching for a solution, wishing everyone here good luck in solving their problem with protexis.
Yours, Stephan
I'm also having protexis error 49.
Hi All
Got a reply from Protexis and they have given me the following link:
URL: http://www.protexis.com/download/UpdateV4.zip
Username: red
Password: protexis
Sadly they have now removed that link... Come on Protexis it is your crappy software that are giving errors, why must you make it so damn impossible to download a patch update??????
Come on Corel, why are you still using this bunch of clowns to protect your software, there are other option available!!!
Ariel said:You can't disable the Protexis service if you want to use CorelDRAW.
It seems like these guys figured it out...
http://www.mydigitallife.info/2009/07/19/how-to-disable-and-uninstall-protexis-licensing-service-psiservice-exe/comment-page-2/