Why is CorelDraw Failing to Launch for New Users?

cabob
over 2 years ago

Backstory:

I work at a company that has CorelDraw X8 Graphics Suite installed on a desktop computer.

Problem:

New users that log into the computer can launch the software initially, but if they close out of the software they cannot get past "initializing user interface" splash screen, and after 2-4 minutes the program throws "error 1". Old users (that already have an existing user profile) can launch the software just fine.

Solutions I've tried:

Reinstalling/Repairing Install/Reboot/Installing Latest Version here

Holding F8 while clicking on Font Database, and CorelDraw to reset the default settings

Renaming "CorelDraw X8 GS" folder to CorelDraw X8 GS.old" in %appdata%

REGEDIT "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Corel\CorelDRAW\18.0\IPM_CDGS\ShowEULA" Value=0

Downloading/Installing Hot Fix 1 and Update 1 here for user

Windows Memory Diagnostic

CMD - sfc /scannow , Dism /online /cleanup-image /restorehealth , chkdsk C: /f /r

Delete Temporary Files

Delete Profile

PCULog0 from a new user:

03/23/22 19:45:50   

***************** New Log **************************

Start time: 03/23/22 19:45:50

Module: C:\Program Files\Corel\CorelDRAW Graphics Suite X8\Programs64\CorelDRW.exe

03/23/22 19:45:50   MS::Init started
03/23/22 19:45:50   CIMSGD started
03/23/22 19:45:50   MS::CP:MD:CPC:MU:VIC started
03/23/22 19:45:50   MS::CP:MD:CPC:MU:VIC elapsed time: 0.000 seconds
03/23/22 19:45:50   CIMSGD elapsed time: 0.031 seconds
03/23/22 19:45:50   MS::Init elapsed time: 0.031 seconds
03/23/22 19:45:50   MS::CP started
03/23/22 19:45:50   MS::CP:MD:CPC started
03/23/22 19:45:50   WPCB:init1 started
03/23/22 19:45:50   PCU version : 13.0.0.161
03/23/22 19:45:50   WPCB:genin started
03/23/22 19:45:50   WPCB:genin elapsed time: 0.047 seconds
03/23/22 19:45:50   WPCB:init1 elapsed time: 0.093 seconds
03/23/22 19:45:50   MU::USI started
03/23/22 19:45:50   MU::USI:BSI started
03/23/22 19:45:50   MU::USI:BSI:CICT started
03/23/22 19:45:50   MU::USI:BSI:CICT elapsed time: 0.016 seconds
03/23/22 19:45:50   MP::GAP started
03/23/22 19:45:50   MP::GAP elapsed time: 0.000 seconds
03/23/22 19:45:50   MU::USI:BSI elapsed time: 0.016 seconds
03/23/22 19:45:50   MU::USI elapsed time: 0.032 seconds
03/23/22 19:45:50   MS::CP:MD:CPC elapsed time: 0.125 seconds
03/23/22 19:45:50   MS::CP elapsed time: 0.141 seconds
03/23/22 19:45:50   CSL started
03/23/22 19:45:50   WPCB:init1 started
03/23/22 19:45:50   PCU version : 13.0.0.161
03/23/22 19:45:50   WPCB:genin started
03/23/22 19:45:50   WPCB:genin elapsed time: 0.032 seconds
03/23/22 19:45:50   WPCB:init1 elapsed time: 0.063 seconds
03/23/22 19:45:50   CSL elapsed time: 0.078 seconds
03/23/22 19:45:50   ATE started
03/23/22 19:45:50   ATE elapsed time: 0.016 seconds
03/23/22 19:45:50   VA started
03/23/22 19:45:50   VA elapsed time: 0.000 seconds
03/23/22 19:45:50   VA started
03/23/22 19:45:50   VA elapsed time: 0.015 seconds
03/23/22 19:45:50   MD started
03/23/22 19:45:50   MP::GAP started
03/23/22 19:45:50   MP::GAP elapsed time: 0.000 seconds
03/23/22 19:45:50   MU::USI:BSI:CICT started
03/23/22 19:45:50   MU::USI:BSI:CICT elapsed time: 0.015 seconds
03/23/22 19:45:50   MU::USI:BSI:CICT started
03/23/22 19:45:50   MU::USI:BSI:CICT elapsed time: 0.000 seconds
03/23/22 19:45:50   MU::USI:BSI started
03/23/22 19:45:50   MU::USI:BSI:CICT started
03/23/22 19:45:50   MU::USI:BSI:CICT elapsed time: 0.000 seconds
03/23/22 19:45:50   MP::GAP started
03/23/22 19:45:50   MP::GAP elapsed time: 0.000 seconds
03/23/22 19:45:50   MU::USI:BSI elapsed time: 0.016 seconds
03/23/22 19:45:50   MD elapsed time: 0.110 seconds
03/23/22 19:45:50   IP_UI started
03/23/22 19:45:50   IS_UI started
03/23/22 19:45:50   IS_UI elapsed time: 0.000 seconds
03/23/22 19:45:50   IS_UI started
03/23/22 19:45:50   MU::USI:BSI:CICT started
03/23/22 19:45:50   MU::USI:BSI:CICT elapsed time: 0.016 seconds
03/23/22 19:45:50   In OnBeforeNavigate2 - URL:C:\ProgramData\Corel\Messages\540227504_999918\EN\MessageCache1\Workflow\container.htm
03/23/22 19:45:50   In OnNavigateComplete2 - URL:C:\ProgramData\Corel\Messages\540227504_999918\EN\MessageCache1\Workflow\container.htm
03/23/22 19:45:50   In OnBeforeNavigate2 - URL:about:blank
03/23/22 19:45:50   In OnNavigateComplete2 - URL:about:blank
03/23/22 19:45:50   OnDocumentComplete is called for URL:about:blank
03/23/22 19:45:50   In OnBeforeNavigate2 - URL:pcucmd://FrameLoaded/
03/23/22 19:45:50   OnDocumentComplete is called for URL:C:\ProgramData\Corel\Messages\540227504_999918\EN\MessageCache1\Workflow\container.htm
03/23/22 19:45:50   AdjustWizardSize - called : 0
03/23/22 19:45:50   In OnBeforeNavigate2 - URL:pcucmd://ContainerLoaded/
03/23/22 19:45:50   In OnBeforeNavigate2 - URL:file:///C:/ProgramData/Corel/Messages/540227504_999918/EN/MessageCache1/Workflow/1454095588793/body.htm?serialtype=0&pculicenseid=540227504&pcusourceid=999918&lang=en&serial=DR18C22CXM8NAHJB9QM3H3TVJQKQQ2JRS&hfpid=V25672F93DC36F9A60E976D16F03CDFE97&profileid=&subscriptionid=&machineid=SPEEDY300-G2&version=2&regtrackingid=&productversion=18&runtime=0&CorelComServer=www.corel.com&pcuversion=13.0.0.161
03/23/22 19:45:50   In SetFrameElementSrc - starting the timeout timer for strURL=C:\ProgramData\Corel\Messages\540227504_999918\en\MessageCache1\Workflow\1454095588793\body.htm?serialtype=0&pculicenseid=540227504&pcusourceid=999918&lang=en&serial=DR18C22CXM8NAHJB9QM3H3TVJQKQQ2JRS&hfpid=V25672F93DC36F9A60E976D16F03CDFE97&profileid=&subscriptionid=&machineid=SPEEDY300-G2&version=2&regtrackingid=&productversion=18&runtime=0&CorelComServer=www.corel.com&pcuversion=13.0.0.161
03/23/22 19:45:50   In OnNavigateComplete2 - URL:file:///C:/ProgramData/Corel/Messages/540227504_999918/EN/MessageCache1/Workflow/1454095588793/body.htm?serialtype=0&pculicenseid=540227504&pcusourceid=999918&lang=en&serial=DR18C22CXM8NAHJB9QM3H3TVJQKQQ2JRS&hfpid=V25672F93DC36F9A60E976D16F03CDFE97&profileid=&subscriptionid=&machineid=SPEEDY300-G2&version=2&regtrackingid=&productversion=18&runtime=0&CorelComServer=www.corel.com&pcuversion=13.0.0.161
03/23/22 19:45:50   OnDocumentComplete is called for URL:file:///C:/ProgramData/Corel/Messages/540227504_999918/EN/MessageCache1/Workflow/1454095588793/body.htm?serialtype=0&pculicenseid=540227504&pcusourceid=999918&lang=en&serial=DR18C22CXM8NAHJB9QM3H3TVJQKQQ2JRS&hfpid=V25672F93DC36F9A60E976D16F03CDFE97&profileid=&subscriptionid=&machineid=SPEEDY300-G2&version=2&regtrackingid=&productversion=18&runtime=0&CorelComServer=www.corel.com&pcuversion=13.0.0.161
03/23/22 19:45:50   AdjustWizardSize - called : 2
03/23/22 19:45:50   In OnBeforeNavigate2 - URL:pcucmd://validate/?param=/registry/regkey[@name='hkcu/software/corel/pcu']/regval[@name='privacydefault'][@value='1']
03/23/22 19:45:50   In OnBeforeNavigate2 - URL:pcucmd://CallScriptFunc/?condition=true&funcname=privcheckboxes
03/23/22 19:45:50   In OnBeforeNavigate2 - URL:pcucmd://FrameDataLoaded/
03/23/22 19:45:50   In OnPCUCommand (PCU_COMMAND_FRAMEDATALOADED) - Load completed successfully
03/23/22 19:45:50   In OnBeforeNavigate2 - URL:pcucmd://FrameLoaded/
03/23/22 19:45:52   In OnBeforeNavigate2 - URL:pcucmd://Continue/
03/23/22 19:45:52   CloseWindow is called with return value:1
03/23/22 19:45:52   IS_UI elapsed time: 1.829 seconds
03/23/22 19:45:52   MU::USI:BSI:CICT started
03/23/22 19:45:52   MU::USI:BSI:CICT elapsed time: 0.015 seconds
03/23/22 19:45:52   IP_UI elapsed time: 1.844 seconds
03/23/22 19:45:52   RP started
03/23/22 19:45:52   RP elapsed time: 0.000 seconds
03/23/22 19:45:52   IS_UI started
03/23/22 19:45:52   IS_UI elapsed time: 0.000 seconds
03/23/22 19:45:52   IS_UI started
03/23/22 19:45:52   IS_UI elapsed time: 0.000 seconds
03/23/22 19:45:52   MS::IPushMsg(0,2) started
03/23/22 19:45:52   MS::IPushMsg(0,2) elapsed time: 0.000 seconds
03/23/22 19:45:52   MS::RPI started
03/23/22 19:45:52   MS::RPI elapsed time: 0.000 seconds
03/23/22 19:45:52   DM:DM started
03/23/22 19:45:52   DM:DM elapsed time: 0.000 seconds
03/23/22 19:45:52   DM:GUNN started
03/23/22 19:45:52   DM:DAuth started
03/23/22 19:45:52   DAuth:refresh started
03/23/22 19:45:52   DM:DAP started
03/23/22 19:45:52   DWS_DAP started
03/23/22 19:45:52   In IsInternetConnected - strURL=iws.corel.com/.../DAMSOAP, Return=true, Reason=0, Error:0, WSAError=0
03/23/22 19:45:52   DWS_PDA started
03/23/22 19:45:52   Error, invalid XML file: C:\Users\ilieh\AppData\Local\Temp\srv5AE4.tmp
03/23/22 19:45:52   DWS_PDA elapsed time: 0.015 seconds
03/23/22 19:45:52   DWS_DAP elapsed time: 0.500 seconds
03/23/22 19:45:53   DM:DAP elapsed time: 0.516 seconds
03/23/22 19:45:53   DAuth:refresh sessionkey:
03/23/22 19:45:53   DM:DAuth elapsed time: 0.531 seconds
03/23/22 19:45:53   DM:GUNN elapsed time: 0.547 seconds
03/23/22 19:45:53   DM:GCT started
03/23/22 19:45:53   DM:DAuth started
03/23/22 19:45:53   DM:DAP started
03/23/22 19:45:53   DWS_DAP started
03/23/22 19:45:53   In IsInternetConnected - strURL=iws.corel.com/.../DAMSOAP, Return=true, Reason=0, Error:0, WSAError=0
03/23/22 19:45:53   DWS_PDA started
03/23/22 19:45:53   Error, invalid XML file: C:\Users\ilieh\AppData\Local\Temp\srv5D08.tmp
03/23/22 19:45:53   DWS_PDA elapsed time: 0.016 seconds
03/23/22 19:45:53   DWS_DAP elapsed time: 0.110 seconds
03/23/22 19:45:53   DM:DAP elapsed time: 0.125 seconds
03/23/22 19:45:53   DAuth:refresh sessionkey:
03/23/22 19:45:53   DM:DAuth elapsed time: 0.156 seconds
03/23/22 19:45:53   DM:GCT elapsed time: 0.156 seconds
03/23/22 19:45:53   DM:GCT started
03/23/22 19:45:53   DM:DAuth started
03/23/22 19:45:53   DM:DAP started
03/23/22 19:45:53   DWS_DAP started
03/23/22 19:45:53   In IsInternetConnected - strURL=iws.corel.com/.../DAMSOAP, Return=true, Reason=0, Error:0, WSAError=0
03/23/22 19:45:53   DWS_PDA started
03/23/22 19:45:53   Error, invalid XML file: C:\Users\ilieh\AppData\Local\Temp\srv5DB7.tmp
03/23/22 19:45:53   DWS_PDA elapsed time: 0.015 seconds
03/23/22 19:45:53   DWS_DAP elapsed time: 0.109 seconds
03/23/22 19:45:53   DM:DAP elapsed time: 0.125 seconds
03/23/22 19:45:53   DAuth:refresh sessionkey:
03/23/22 19:45:53   DM:DAuth elapsed time: 0.141 seconds
03/23/22 19:45:53   DM:GCT elapsed time: 0.172 seconds
03/23/22 19:45:57   MS::IPushMsg(2,1) started
03/23/22 19:45:57   MS::IPushMsg(2,1) elapsed time: 0.000 seconds
03/23/22 19:45:59   DoAUpdt started
03/23/22 19:45:59   DoAUpdt elapsed time: 0.000 seconds
03/23/22 19:46:04   Message Retrieval Success
03/23/22 19:46:04   Message cache switched
03/23/22 19:46:28   IP_UI started
03/23/22 19:46:28   IS_UI started
03/23/22 19:46:28   IS_UI elapsed time: 0.016 seconds
03/23/22 19:46:28   IS_UI started
03/23/22 19:46:28   IS_UI elapsed time: 0.000 seconds
03/23/22 19:46:28   MU::USI:BSI:CICT started
03/23/22 19:46:28   MU::USI:BSI:CICT elapsed time: 0.015 seconds
03/23/22 19:46:28   IP_UI elapsed time: 0.031 seconds
03/23/22 19:46:28   MS::IPushMsg(1,2) started
03/23/22 19:46:28   MS::IPushMsg(1,2) elapsed time: 0.000 seconds
03/23/22 19:46:28   MS::RPI started
03/23/22 19:46:28   MS::RPI elapsed time: 0.000 seconds
03/23/22 19:52:18   

***************** New Log **************************

Start time: 03/23/22 19:52:18

Module: C:\Program Files\Corel\CorelDRAW Graphics Suite X8\Programs64\CorelDRW.exe

03/23/22 19:52:18   MS::Init started
03/23/22 19:52:18   CIMSGD started
03/23/22 19:52:18   MS::CP:MD:CPC:MU:VIC started
03/23/22 19:52:18   MU::CKIT started
03/23/22 19:52:18   PCU version : 13.0.0.161
03/23/22 19:52:18   WPCB:genin started
03/23/22 19:52:18   In IsInternetConnected - strURL=http://www.corel.com, Return=true, Reason=0, Error:0, WSAError=0
03/23/22 19:52:18   MU::CKIT elapsed time: 0.031 seconds
03/23/22 19:52:18   WPCB:genin elapsed time: 0.047 seconds
03/23/22 19:52:18   WPCB:init1 elapsed time: 0.062 seconds
03/23/22 19:52:18   MU::USI started
03/23/22 19:52:18   MU::USI:BSI started
03/23/22 19:52:18   MU::USI:BSI:CICT started
03/23/22 19:52:18   MU::USI:BSI:CICT elapsed time: 0.015 seconds
03/23/22 19:52:18   MP::GAP started
03/23/22 19:52:18   MP::GAP elapsed time: 0.016 seconds
03/23/22 19:52:18   MU::USI:BSI elapsed time: 0.031 seconds
03/23/22 19:52:18   MU::USI elapsed time: 0.047 seconds
03/23/22 19:52:18   MS::CP:MD:CPC elapsed time: 0.125 seconds
03/23/22 19:52:18   MS::CP elapsed time: 0.125 seconds
03/23/22 19:52:18   CSL started
03/23/22 19:52:18   WPCB:init1 started
03/23/22 19:52:18   PCU version : 13.0.0.161
03/23/22 19:52:18   WPCB:genin started
03/23/22 19:52:18   WPCB:genin elapsed time: 0.016 seconds
03/23/22 19:52:18   WPCB:init1 elapsed time: 0.031 seconds
03/23/22 19:52:18   CSL elapsed time: 0.063 seconds
03/23/22 19:52:18   ATE started
03/23/22 19:52:18   ATE elapsed time: 0.016 seconds
03/23/22 19:52:18   VA started
03/23/22 19:52:18   VA elapsed time: 0.016 seconds
03/23/22 19:52:18   VA started
03/23/22 19:52:18   VA elapsed time: 0.000 seconds
03/23/22 19:52:18   MD started
03/23/22 19:52:18   MP::GAP started
03/23/22 19:52:18   MP::GAP elapsed time: 0.000 seconds
03/23/22 19:52:18   MD elapsed time: 0.110 seconds
03/23/22 19:52:18   IP_UI started
03/23/22 19:52:18   IS_UI started
03/23/22 19:52:18   IS_UI elapsed time: 0.015 seconds
03/23/22 19:52:18   IS_UI started
03/23/22 19:52:18   MU::USI:BSI:CICT started
03/23/22 19:52:18   MU::USI:BSI:CICT elapsed time: 0.000 seconds
03/23/22 19:52:18   In OnBeforeNavigate2 - URL:C:\Users\ilieh\AppData\Roaming\Corel\Messages\540227504_999918\en\MessageCache2\Workflow\container.htm
03/23/22 19:52:18   In OnNavigateComplete2 - URL:C:\Users\ilieh\AppData\Roaming\Corel\Messages\540227504_999918\en\MessageCache2\Workflow\container.htm
03/23/22 19:52:18   OnDocumentComplete is called for URL:C:\Users\ilieh\AppData\Roaming\Corel\Messages\540227504_999918\en\MessageCache2\Workflow\container.htm
03/23/22 19:52:18   AdjustWizardSize - called : 0
03/23/22 19:53:18   OnTimer - Page problem (3), did not return ContainerLoaded, exiting
03/23/22 19:53:18   IS_UI elapsed time: 60.047 seconds
03/23/22 19:53:18   MU::USI:BSI:CICT started
03/23/22 19:53:18   MU::USI:BSI:CICT elapsed time: 0.000 seconds
03/23/22 19:53:18   IP_UI elapsed time: 60.093 seconds
03/23/22 19:58:52 

Please help!

  • +1 over 2 years ago

    Corel Support Messaged me back and their solution worked for me!

    In order to sign in into CorelDRAW, please do this:

     

    1. Press Windows key + R and type %appdata%. OK Open the Corel folder and delete the Messages folder

     

    1. Press Windows key + R and type %temp%. OK Delete content in TEMP but leave what can't be deleted.

     

    1. Press Windows key + R and type regedit. Hit Enter.

    Navigate to HKEY_CURRENT_USER\Software\Corel\ and delete the CorelDRAW folder

     

    Launch CorelDRAW and sign in.

    Note: make sure that you are in HKEY_CURRENT_USER. Do not delete the same folder in HKEY_LOCAL_MACHINE

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