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Photo editing I am new and I have a question

I am new and I have a question

Laura0681 over 14 years ago

Hello all, I don't know if I am in a right place. :) I have Corel Photo Album 7 for photo editing.

My problem is I often can not open a photo from the mail attachment, or from my Pictures folder. I can from within a program though. Corel is my default photo editor. What happens is: when I click on the photo to open it minimizes it down to my taskbar (at the bottom) instead and then I have to click on this minimized "Corel" icon to actually open a photo. It is truly annoying.

I could not get any help from Corel people at all. Their technical help is almost non-existent. :(

Can you please help me on this forum?

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digital demon over 14 years ago

Try right mouse clicking on the filename, choose Open with, and then choose a different Photo viewer... like Windows Picture and Fax Viewer... if it does the same thing as Corel, it's probably a Windows issue more than a Corel Program issue.

Then after that there's lots of stuff to try... like a cold boot might work... who knows... maybe somebody that's had this exact problem before.

the 'dd'
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Laura0681 over 14 years ago in reply to digital demon

Hi      Thank you so much for responding to me.   I did what you suggested, .. and no luck... I used Windows Photo Gallery.   All the photos opened normally, in a big window, right away (I tried about 8 of them). Now I strongly believe it's Corel's problem.

When I had an old version (Photo Album 6) I could get some "live" person to talk to.   When he asked me to do the same thing as you suggested and it did the same thing, it got clear to me that it was Corel's fault. He went "Hmmm.."   and said that they no longer supported an older version. So I purchased this Corel Photo Album 7 and looks like I have exactly the same problem. It is working in general, but this is not right that a photo minimizes instead of opening up.

Do you know any tech. support phone number?      May be I should try to e-mail them again, but I was very annoyed when I did it the first time. I NEVER received any help from them, never. :(
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