Is Corel Support really this useless? I have a problem and they told me to reset my workspace. Terrific. Done. Problem still exists. They then tell me to send computer information back to them which I do. They respond again with, "reset your workspace". I already did that. I respond back to the email they send and tell them just that I already tried this and a couple days later I get an email saying they haven't heard back from me. I reply back to the email and get this in response:
Thank you for reaching out to Corel. We would like to inform you that this email address isn't maintained anymore.
If you have a support request or any other question related to Corel products, please contact our Support Team or check our Knowledge Base.
Sincerely, The Corel Support Team
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What is going on? I still can't fix my problem.
That is standard operating procedure with Corel Corp. there is no support
I have unresolved issues with all versions of CorelDraw. The worst started with the latest subscription versions. There are huge problems such as the eyedropper shows the wrong colors or the app crashes when I open the color docker. I tried everything. Chat and phone calls with experts, sessions with Corel technicians but nothing was resolved. They just left me to struggle with the problems on my own. Is Corel dying? Now I'm trying to work with Illustrator but it's going to take time, you see I've been a Corel user since 1992!
I have serious concerns about the future of CorelDRAW. It's clear the company owners are not devoting the resources needed (money, talent, manpower) to properly maintain the application, much less keep it competitive with rival applications.
Maybe they don't think CorelDRAW is worth the trouble. So I'm thinking there are two possibilities for CorelDRAW over the next few years. One possibility is they kill the application outright and focus on selling copies of Paint Shop Pro, WinZip, etc. Another possibility is spinning off the CorelDRAW part of Corel to another software company. There is no telling what could happen in that scenario. A new developer might give CorelDRAW the attention it deserves. Or its development road map could get even worse via changes that break all sorts of things or just radically change the application in kooky, ill-advised ways. I wouldn't put it past a new owner to dumb-down CorelDRAW into a cheap, barely functional "consumer" application that is known as CorelDRAW in name only. Finally, there is the scenario where another big company acquires CorelDRAW only to kill it as a means of eliminating rival software. This is along the lines of what Adobe did to Freehand not long after absorbing Macromedia.
The CDR format is very poorly supported outside of CorelDRAW. Very few rival graphics applications have import/export filters to support CDR files. If the existence of CorelDRAW starts looking doubtful it's going to be necessary for many CorelDRAW users to back up their CDR-based artwork in other more "generic" formats like EPS or PDF.
First thing I think of is that I've been hearing they same things said about CorelDRAW for 30 years. There have been some very bad versions, in fact there was (and I can't remember if it was odd or even) a reputation for every other version being goog the in-between versions were awful.
There have been awful versions, 5&7 I believe really sucked and 2019 made the Titantic seem safe.
I'm of the opinion that they be very hard pressed to find any software company who would buy the CorelDRAW Graphics Suite but itself. The value of Corel is in the packages of software.
So who knows?
Bobby Henderson said:I have serious concerns about the future of CorelDRAW. It's clear the company owners are not devoting the resources needed (money, talent, manpower) to properly maintain the application, much less keep it competitive with rival applications.
I have had those concerns for a number of years and is the main reason I decided to stop participating in the beta program. It was just too frustrating. So now I am supporting Affinity by buy a license even though I can't use it for the work I do, yet. And I am sticking with CDGS 2018 as, for me, it is sufficient for my needs.
Just as I will need to run X5 in a virtual machine in order to be able to access all my old files, Trace v12 in another virtual machine to be able to trace large monochrome bitmaps reliably, if needed I will dedicate a machine to run 2018 in Windows 7 for ever and a day.
Corel has lost me as a customer and a contributor to the beta program. But then they let a lot of talented devs fly the coop, I guess they saw the writing on the wall as we did, just a little bit sooner.