Hi folks, I have a strange problem, please see attached video. First of all, I've got a real fast Creator Notebook that is capable of fast video and graphics work and runs fluent with any other graphics Software like PS, Affinity Photo and Gimp. So this problem can't be a power problem, wich also is indicated that the graphics card and the cpu doesn't need any afford to run photo paint. It is a 4k screen, so maybe here is the problem. When I zoom in and shuffle the view with the slider up and down it isn't fluent at all. This is especially annoying when I have to use the rubber at a very hy zoom factor. The second probem accures when I scroll by rolling the mousewheel while the view is zoomed in. You see in the video that the tool vanishes and doesn't come back until I go back to 0 zoom. Hope you have any Idea. I only found one setting regarding the graphics card and already tried to uncheck it with no changes to the problem. The same problem happens with draw. Also the software crashes occasionally. For a pro software in this pricerange this is rather dissapointing. Thanks for your help, Roland.
When you say real fast what do you mean? My standard desktop is an i9 9900 with 64 gb of ram, a 6gb nvidia graphics card and a terabyte ssd. If you're running a laptop with a 4K display I hope you have av6gb or 8gb video card. Laptop performance generally is poor.
It is a Creator Notebook with 2 x 2 TB M2 modules, so it is made for video and graphics. This baby is really worth every penny. Especially as the cooling system is great and it is really silent. And as I said, it renders a video 3 times faster than my Desktop pc. It works on all other Graphic software like Photoshop, Affinity photo or Gimp fluent and very fast. I can also see that it has over 30GB Ram free and needs only a fragment of its power to run photo paint, also the graphic card. But photo paint somehow crashes. I checked my ram, because in another thread here it was a advice. But it is perfectly fine. I just restarted the notebook with only photo paint open. Could work for 5 minutes, then it crashed again. Paintshop Pro works fine. I try to reinstall and see what happens.
If you can post a link to your file I'll test it for you to see if it system specific.
Yesturday I was working with medium and full frame camera files with about 800 MB opened and Photo-PAINTs display had no issues such as you demonstrated even at 900% zoom. I've seen that in the past with some older systems and laptops.
Ok here was my test, I opened 4 medium format camera images and copied the data from 3 and pasted that data into one, leaving all images open. Total use of memory 3.579.3 GB . I did this in 2018 and 2020.
My i7 system has minimal issue when zoomed at 700% and scrolling the image, barely a flicker.
My i9 system has zero issues with the same test in either version of Draw.
The best information I can get from a few technicians I contacted is that the buffer on the main board affects this more than the video card.
I started a complete new design that wasn't imported from a ps file and it is all the same. If I only open one jpg and zoom in it's the same problem. Also some effects don't work, for example the Kamera => Light effects. I can choose different templates and can edit them in the effect window, but photo paint doesn't show it as preview and also when I apply my choice, it always renders the default effect.
Every pro graphic software I tried runs fluent, so the problem isn't my computer. Even corel paintshop pro and painter have no problem. I also tried photo paint on my desktop I7 intel that also runs PS and others fluent. Here it is the same. By the way: With PS, Affinity Photo, Irfan view, Luminar 4, Paintshop Pro, Gimp ... I can zoom in until I can work on single pixels. It all works fast and without any effort of graphics card or cpu. So it is not my notebook.
Maybe there is a compability problem with other software I have installed. After complaining three times, the technical support of corel showed life again and I sendet them all information they need like installed software, ect. Let's see what they come up with.