I'm 3rd party IT Support for a company and they've got CorelDRAW 2022 on 2 computers. When opening a file (of any size), where it be 9mb or 400mb, everything is lightning quick. There's no performance issues at all, but within about 30 seconds to 2 minutes, it gets laggy and jittery. They have CorelDRAW 2020 on a weaker PC and it does not happen on this PC.The specs of the 2 computers are as follows:Ryzen 7 2700X8GB RamGTX 1650 128GB NVMe SSDThe older computer is identical but has a GT 710. I'm very confused as I've double checked everything on the computer and it doesn't seem to be a hardware issue. Hardware Acceleration is on, the GPU is set to be used, the settings in CorelDRAW are set to use the GPU for everything it should, I've set the power options to high performance, memory is sitting at about 70%. The only thing I can think of is that the SSDs have about 5% of their space left. Would this cause the performance degradation?Any answers as to why could be very helpful so I can report back to them and help, as I've exhausted all the options I'm familiar with.
Insufficient system, I would avoid anything AMD, I use IntelnI9 withn64 GB RAM and a true NVidia card and 2TB Samsung SSD.
David Milisock said:I would avoid anything AMD
Well some of us avoid everything Intel because it puts Israel inside! No other reason is required!
I've seen zero issues with AMD processors. That is perhaps not the case for AMD graphics cards. How well Corel have managed the difference between OpenGL and the Nvidia system is just unknown to users.
David this Intel insistence is troubling! You don't know and nor do I, what systems Corel are using for their testing. But we can say that AMD processors and GPUs are used for programs that thrash a system well beyond what Draw does.
5% free space on a 128Gb is not good. Have you deleted all temp files and done a clean up to remove junk like old patches?
Next run task manager and check memory. What is the "reserved hardware memory"? Should be a small number like 40Mb. If not the you have a memory issue to resolve. One that isn't detected with any memory checking tool I've ever found. If that is the issue we can talk about that specifically.
What you need when chasing these errors is extra hardware that you can swap.
And you are running it on 8Mb of RAM. Most of us are running 32Gb of RAM.
All that said, it does sound like some sort of memory leak. Perhaps one that can be ignored when you have 32Gb of RAM.
Check this "hardware reserved RAM".
You should do all the usual stuff and a full memory test. Always rule out anything that might be hardware first so you aren't chasing your tail.
How old? AMD is fussy about RAM speed. I find with older RAM, I've need to slow the RAM speed. And I'd thrown what is perfect RAM just to be sure that wasn't the problem.
Not sure if it actually makes a difference, but I upped the voltage on my RAM just a tad.
Check heat too. Is there dust on the cooler?
Start with hardware then Windows. What the difference in the event viewer between each?
Don't ignore what seems like "oh it can't be that" stuff. I had months of hell looking for a fault that turned out to be a SATA cable. Post ribbon cables, I thought those things were unbreakable.
A software issue or memory leak would be specific to a particular operation. If that was happening just opening a file there would be many reports.
SSDs do fail.
It's not a SATA SSD, It's NVMe so it's connected directly to the motherboard.The PC was cleaned out and i've checked Temperatures and everything is below 60. It's Ryzen 2nd Gen, so RAM speeds are better high. The Speed of the RAM in the PC is 3200Mhz, running with the XMP profile. Turning off XMP makes the PC run slower as a whole as it runs at 2400Mhz.The RAM is Kingston FURY Beast, so it's not old.There's no logs in event viewer suggesting errors or critical messages. I did a memory test and no errors cropped up either.The SSD's could be failing, but they're samsung's which are usually quite good quality, and only about 1.5/2 years old.SFC /Scannow and chkdsk found nothing, and scandisk found nothing, so no windows corruptions or drive errors.
Sounds like you are heading for a parts swap between the boxes to rule out hardware. Maybe just put the SSD (or a copy of it) into the other box as see what happens. That should rule in or out software fast.
That could definitely be tried, I think first we're going to clear out the drives as best we can to see if that improves performance first. I don't believe we have any spare drives at our Office, so we'd have to charge them for new drives, of a bigger size as well, to test that.Thank you for your input :)
If you think of anything else please let me know!
Well, 90% of what you do, won't be the thing that fixes it. The trick is to get to the one thing sooner.
I'd definitely stick it in the other computer, even if that means re-configuring the graphics card. It will likely get all upset that you are trying to clone windows. I don't know the limits of that but you should get away with moving it at least the twice needed for the test.
Do you want a few more useless time wasting spose to work fixes to get a few more hours from the client?
DISM.exe /Online /Cleanup-image /RestorehealthThat one could take 1/2 day.
DISM.exe /Online /Cleanup-image /Restorehealth
DISM has already been run, it only took about 30 minutes on that device, and we like to get things fixed as fast as we can when we get remote sessions with them. I'm unsure about moving the drives as I don't see why that would solve anything if both drives of both computers with Corel 2022 are having issues. I'll see what they say about getting a bigger drive, potentially faster read/write speeds as well.
I don't know where you are in the world or what you charge per hour but you've already spent so much time on a system that's critically under powered and in the end without more power you'll achieve little to nothing.
Depending on the level of work you do in the U.S. it's between $350 and $750 more per machine to make a powerful machine.
I'm not in the US, and it's not critically under powered. It works perfectly fine for everything else.You haven't really helped at all here. It appears to be the drive that's causing the issues, not the CPU, not the GPU.
To add onto this, we don't charge per hour for those in our support contracts, which this client is. I've spent my spare time looking into the issues for them.
To add onto this again, a system with worse specs is running CorelDRAW 2020 on the same CPU, but with a 512GB SSD and there's no performance issues at all. It's definitely the drive.